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Why can’t I log in or sign up in NY, MA, FL, WA, or HI?
Why can’t I log in or sign up in NY, MA, FL, WA, or HI?
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Written by ZBD
Updated over 4 months ago

Service Availability: Due to state-specific regulations, we're unable to provide our services in MA, HI, NY, WA, and FL at this time. We understand this might be inconvenient and we're sorry for any frustration caused.

If you don't live in one of these states but are still getting an error, it may be your cell provider. You can either connect to wifi or restart your device to connect to a cell tower in the supported region.

What it means for you:

  • In MA, HI, NY, WA, FL: Unfortunately, our services are not available in your state currently. We're working on finding a way to serve you in the future.

  • Elsewhere in the US: Your access to our services remains unaffected.

Questions or Concerns? Our support team is here to help. Please feel free to reach out with any questions or if you need assistance with other services.

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