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Coinbase Support

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Written by Ashley Snead
Updated yesterday

Please allow 72 hours to receive your payout on ZBD after completing your first trade on Coinbase.

How to qualify for 21,000 sats bonus on ZBD:

  • Must click the Earn 21,000 sats button, and sign up for Coinbase through that link

  • Must be new Coinbase user

  • Must be from US

  • Must complete ID verification on Coinbase (uploading ID or passport)

  • Must complete First Trade on Coinbase

Coinbase "up to $200 bonus" details:

  • This bonus is paid by Coinbase not ZBD

  • You will receive this bonus on Coinbase not ZBD

  • This bonus subject to Coinbase’s terms and conditions

What counts as a trade?

On Coinbase, actions that count as trades include:

  1. Buying or selling cryptocurrency

  2. Converting one cryptocurrency to another

  3. Placing limit orders on Coinbase Pro ( now Coinbase Advanced Trade)

Actions that generally don't count as trades:

  1. Sending or receiving cryptocurrency

  2. Depositing or withdrawing fiat currency

  3. Earning rewards through staking or learning programs

How to Transfer Funds Between ZBD and Coinbase: Regional Limitations and Workarounds

ZBD users often encounter challenges when transferring funds to Coinbase or similar wallet services. These challenges vary depending on regional regulations, particularly within the EU, as well as the technical limitations of the Lightning Network. Below, we provide a comprehensive guide on the key constraints, alternative transfer methods, and troubleshooting steps for successful transactions.

ZBD's Authorization and Security Protocols

ZBD does not have the ability to withdraw funds directly from a user's Coinbase account. All transfers, including those between ZBD and Coinbase, require you to manually initiate the transaction within the ZBD app. This security measure ensures that unauthorized withdrawals are not possible.


EU-Specific Constraints with the Lightning Network

Lightning Network Incompatibility in the EU

Due to regional limitations and regulatory requirements, the Lightning Network is not supported in the EU. This lack of support prevents the send/receive Lightning functionality from appearing in the ZBD app. As a result, EU-based users cannot transfer their funds to Coinbase or similar exchanges using the Lightning Network.

Alternative Transfer Methods

If you are in the EU and cannot use the Lightning Network, you have the following options:

  1. On-Chain Transactions: Use the "Transfer Bitcoin" button in the ZBD app to make an on-chain withdrawal to Coinbase, Kraken, Bitfinex, or another exchange. This method bypasses the Lightning Network limitation.

  2. Use Bitrefill: Spend your sats directly by purchasing gift cards via the Bitrefill feature available in the ZBD app.

Regional Restrictions on Wallets and Exchanges

For EU users, Lightning Network withdrawals to third-party wallets like Coinbase, Kraken, or Speed Wallet are no longer supported. This restriction stems from the migration of EU accounts to ZBD's EU entity and local regulatory requirements.


Global Considerations and Troubleshooting

Minimum Amount for Transfers

There is no minimum amount required to transfer funds from ZBD. Users can technically transfer as little as one satoshi. However, keep in mind that third-party services, such as Coinbase, may impose their own limits or fees. If issues arise, reducing the transfer amount by a small number of sats often resolves invoicing or quoting errors.

Steps to Resolve Transfer Failures

If you face difficulties transferring funds to exchanges like Coinbase, consider these troubleshooting steps:

  • Reduce the Transfer Amount: Minor fluctuations in the quoted satoshi values during transactions can cause failures. By lowering the amount slightly, you may be able to complete the transaction successfully.

  • Retry the Transaction: Repeat the process after making adjustments to the transfer amount to accommodate exchange-side constraints or quoting variances.


Summary and Practical Guidance

Users attempting to transfer funds from ZBD to Coinbase or other exchanges face different constraints depending on their region. EU users are particularly affected by the lack of Lightning Network support but can still transfer Bitcoin using the "Transfer Bitcoin" feature or spend their earnings via Bitrefill. For global users, ensuring accurate satoshi amounts and being mindful of third-party fees will help facilitate successful transactions. Should you encounter further issues, carefully review the provided alternative methods and troubleshooting tips to address common obstacles.


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