If you are unable to link your financial institution with Plaid, there could be several reasons for this:
● Plaid has not yet integrated with your financial institution: Plaid's network of supported financial institutions is extensive but not exhaustive. It is possible that your financial institution has not yet been integrated with Plaid.
● Compatibility issues with the integration: While your financial institution may be supported by Plaid, the integration may not be compatible with the specific application you are using. Different applications require particular Plaid products and corresponding financial information, which may limit your search results.
● Reliability issues with connecting to your financial institution: Some financial institutions may prevent connections to third-party apps like Plaid. Plaid is actively working to address these issues and enable access to financial data for users.
If you have attempted to connect with your financial institution and encountered issues, consider the following:
● Verify your login credentials: Ensure that the login and password associated with your financial institution are correct. If they have changed, update them on the financial institution's website before attempting to reconnect through Plaid.
● Check for required actions with your bank account: Some financial institutions may require you to agree to new terms of service or complete additional security requirements before connecting with third-party apps like Plaid. Check your online banking portal for any required actions and complete them as necessary.
● Technical difficulties: Occasionally, technical difficulties may arise on either Plaid's end or your financial institution's end. In such cases, rest assured that efforts are being made to resolve the issue promptly.
Still have questions? Reach out to our customer service.