When you are integrated and connected to either Box.com or NetDocuments, you can manage files associated to your matter directly in your integrated file management system.
Learn more about:
How To Add A Document For A Matter
Go to the Matters list page
Select a matter in the table by clicking the matter's name
On the specific matter details page, click the "Files" tab
You may need to sign into your file management system if prompted
From the top right, click "Create A Document"
Select A Document from the left sidebar:
Groundswell Library (ZenCase-provided document templates)
You will be redirected to a document edit page
You will see previously populated fields in the "Merged Fields" section
Enter all the missing fields under the "Unmerged Fields" section highlighted in yellow
Click "Insert Fields" on the left sidebar to view the updated document with your entered values
Click "Save" when done
You will be prompted to confirm your unsaved changes
Click "Yes, Merge and Save"
You have successfully created a document for your matter. You should now see the document in your file management system.
View more information about how to create a document using a document blueprint. You can create your own document blueprints in which to automate merging of contact and matter information into your document.
If you have any questions, please feel free to contact us.