Overview
There are times when the Outlook calendar sharing permissions will get out of sync with the people you are sharing your calendar. When this occurs, the best solution is to delete the person you are sharing the calendar and re-add the person to your calendar.
By re-adding the contact to share your calendar, you will re-sync the connection between the two calendars for sharing in Outlook. This should resolve the issue of someone not being able to view the shared calendar.
Re-Add Contact to Shared Calendar In Outlook
To re-add your shared calendar in Outlook, you will need to choose the calendar(s) you would like to re-share with another member.
In Outlook, select the "Calendars" icon to view your calendars.
Under your Calendars, there will be a list of calendars.
Next to the calendar you want to share, choose the "..." button to see more options.
Click "Sharing and permissions".
From the Sharing and Permissions screen, remove the person in your organization who is having trouble viewing your shared calendar.
Search for and select the person and then set the individual person's permissions to be able to view or edit.
Once complete, you can close the Sharing and Permissions screen.
You have now successfully re-shared your Outlook calendar with another member in your organization.
Have the other person verify whether they can now see your calendar. A page refresh may be required to view the page updates.
In ZenCase, you should be able to view the new outlook calendar on the My Calendar page.
If you have any question or need more assistance with your Outlook integration in ZenCase, please let us know!