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Setup Two Factor Authentication In Client Portal
Setup Two Factor Authentication In Client Portal

How To Setup Two Factor Authentication In Client Portal For ZenCase Clients

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Written by Daryna Chorna
Updated over a year ago

Overview

As a Client Portal user, you can enable and configure two factor authentication to enhance security of your account. You will receive the two factor authentication code via SMS to the mobile phone configured on your account.

How To Enable Two Factor Authentication

  • Login to the Client Portal.

  • If you have two factor authentication enabled, you will need to enter the authentication code.

  • Click "Sign In" button.

  • You will be redirected to the Client Portal Dashboard page.

  • Click on your name in the top right corner, and you will see a "Profile" button.

  • Click "Profile".

  • Click to the toggle button to enable Two Factor Authentication.

    • The slider button should turn green when two factor authentication is enabled.

  • Enter your mobile phone number.

  • Click "Save" button.

  • Click on your name in the top right corner.

  • Click "Logout" to verify the two factor authentication.

  • You should be redirected back to the Client Portal login page.

  • Enter email and password in the login form.

  • Click "Sign in" button.

  • You will be sent a two factor authentication code via SMS to your mobile phone.

  • Enter verification code in "Code" field.

  • Click "Sign in" button.

  • You should be redirected back to the dashboard page.

Congratulations! You have successfully set up two factor authentication for your account.

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