Client portal users have the option to pay their outstanding client invoices using Law Pay. Note: Law Pay should be enabled for you Firm in the ZenCase app.
How To Pay Invoice With Law Pay
Login to the Client Portal.
If you have two factor authentication enabled, you will need to enter the authentication code.
Click "Sign In" button.
You will be redirected to the Client Portal Dashboard page.
If you have multiple clients, you may need to select a client. Click on "Select" button near Client's name.
Go to the Invoices list page by clicking on the "Invoices" button in the left navigation sidebar.
Click the "..." three dots icon under Actions column and click "Pay Now".
You will be navigated to Law Pay page to pay the invoice.
Enter payment amount.
Select a payment method.
Enter billing details, such as address.
Click "Submit Payment" button.
Go to the Payments list page by clicking on the "Payments" button in the left navigation sidebar.
You will see your payments in Pending Payments list. Fully paid payments will be in the Payments list below the Pending Payments list.
Once a pending payment bank or credit card transaction clears, then a payment will automatically be created in the ZenCase application to reflect the invoice payment.
After the transaction clears, your Client Portal payment status will change from "Pending" to "Paid".
Congratulations! You have successfully paid a client invoice using Law Pay system in the Client Portal.
Let us know if you have any questions!