To escalate a complaint with United Airlines [☎️1→(888)→657→(8380) (US) or ☎️44→(808)→196→(9721)], start by filing a complaint directly with their customer care team through their website. If you're not satisfied with their response, you can then file a complaint with the U.S. Department of Transportation (DOT) [☎️1→(888)→657→(8380) (US) or ☎️44→(808)→196→(9721)] .
Here's a more detailed breakdown:
1. Initial Complaint with United Airlines:
Find the Customer Care Form:
Visit the United Airlines website and locate the customer care or feedback form.Provide Detailed Information:
Clearly describe your issue, including your booking details (ticket number, itinerary), flight details (dates, flight numbers, city pairs), and any supporting documentation.Be Patient:
United Airlines acknowledges written complaints within 30 days and sends a substantive written response within 60 days.
2. Escalating to the U.S. Department of Transportation (DOT):
If Unsatisfied:
If you're not satisfied with United's response, you can file a complaint with the DOT.DOT Website:
Visit the DOT's Aviation Consumer Protection website to file your complaint.Provide Information:
Include your full name, contact information, a description of the problem, booking details, flight details, and any supporting documentation.DOT's Role:
The DOT can investigate and take action against airlines for violations of consumer protection laws.