Summary: When submitting a support ticket for a specific proof or flow, please include the unique ID.

Proof ID

The proof ID can be found by:

  1. Find the proof that is causing a problem inside the Ziflow dashboard and select the Proof Details button.

    Open proof details page from the list in Ziflow

  2. Now you will see the Summary page, where you can click on the Show button highlighted below and then the Copy button so that you can easily paste the ID into your support ticket.

    Show asset ID on the proof details page in Ziflow

Flow ID

The Flow ID is actually located inside the browser URL:

  1. If you are having a problem with a specific flow, then simply go to your flow list

    Flow list in the Connect tab in Ziflow

Now click on the flow causing the problem, and you will be taken to your flow summary. The Flow ID is inside the URL located between "edit" and "summary". Simply cut and paste this into your support ticket.

Flow summary where ID is located in the URL in Ziflow

Supporting material:

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