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Setting up a leads workflow/pipeline/board

Set up workflows to reflect the distinct sales process for different types of leads

Workflows in Leads work differently from those in the other modules. In Leads you can create workflow statuses that do not exist in another workflow, whereas in the other modules, there are a set number of statuses. These are shared between different workflows.
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Create a new lead workflow

1. Click on the Cog

Zigaflow dashboard with the settings cog icon highlighted in the top-right toolbar, next to the notifications bell

2. Click "Workflows & Statuses"

Settings menu with "Workflows & Statuses" highlighted in purple at the bottom of the left sidebar list

3. Click "Leads"

Workflows & Statuses settings page with the Leads tab highlighted in the Workflow panel's list of record types

4. To add a new workflow, click "New Lead Workflow"

Workflow settings with the New Lead Workflow button highlighted above a list of existing workflows such as Default and Newsletters

5. Give the Workflow a name, in this example it is "Trade Show"

6. Click on the Tick to finalize the creation

Leads Workflow table with a new "Trade Show" row being added, with the tick button highlighted to save the new workflow

Add and order statuses

7. Click on the Workflow to add, edit or delete statuses

Lead workflows list with the Trade Show workflow highlighted and a Click assign statuses tooltip, below the New Lead Workflow button

8. Click "Add Status"

Lead Workflow settings with Trade Show selected and its empty status list, highlighting the Add Status button

9. Enter the status name, and set the color

Statuses of Trade Show table with a new "Interested" status entered and the Colour dropdown highlighted for picking a color

10. Click on the Tick to confirm the edit

Lead status edit row for Trade Show showing Interested status with the tick button highlighted to confirm the edit

11. Add as many statuses as required and drag and drop into your preferred order

Lead Workflow statuses for Trade Show, with a new Status field highlighted above the Interested and Meeting Booked rows

Pair quotation or contract statuses

12. Set the paired quotation or contract status.

Lead status row "Quote Sent" with the Quotation Status dropdown open and the "Sent" option highlighted

13. When it is paired, Zigaflow will automatically move the lead if the linked quotation or contract is moved to that status. For example, the quotation is sent, it will automatically move the lead (in this case) to "Sent" as well

Trade Show lead workflow statuses table with the Sent quotation status highlighted on the Quote Sent row

Open the workflow in leads

14. Once the workflow has been created, it can be access on the Leads screen here

Leads screen with the Workflow dropdown open in the filter panel, with the Trade Show option highlighted

Learn more: leads in Zigaflow

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