Skip to main content

What happens if my payment fails when my Violet free trial ends?

The grace period that applies if the AED 100 charge doesn't go through at the end of your Violet free trial.

If the AED 100 charge doesn't go through when your free trial ends, you have a 3-day grace period to sort it out. Your Violet benefits stay active during those 3 days.

How to keep your membership

Within those 3 days, either:

  • Top up your Ziina wallet so there's enough balance for the charge, or

  • Update the UAE-issued card saved on your account under My Plan.

If the payment still doesn't go through

Your account is moved to Ziina Lite automatically after the 3 days. There's no penalty and no outstanding amount to pay — you simply won't have Violet benefits anymore.

You can subscribe to Violet again at any time from My Plan.

Did this answer your question?