Once customers start ordering your item, you can begin communicating with them. Good communication helps build trust and ensure that customers have a pleasant experience. This means the customer will shop with you again and even leave good feedback on the listing.

To message your customers go to the eBay Seller Hub by clicking on the Sell button in the top right corner.

Here you can see each sale that the customers have made along with its details.

Click on the drop-down menu next to the Sell similar button on the listing. Next, click on the Contact Buyer option. You will be redirected to the chat page of the buyer.

Type in a message for the customer or copy/paste from a template on the internet. Additionally, you can also add photos to the message but that won’t be necessary in most cases. Once you are done click on the Send message button.