My card was used without my permission

If your card was used on Zip without your permission, please contact us for help.

Use the contact form above if your card was used and you never used Zip before or if your card was used without your permission. This form can also be used if you never heard of Zip but still see a charge on your card statement.

If you have made a purchase and are waiting for a refund, please see how refunds work.