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Verification Code Issues

Updated over 8 months ago

We're sorry to hear you're having issues with your verification code!

Please try the following troubleshooting steps:

  • Confirm the phone number attached to your account is the same phone number where you are expecting to reach the verification code

  • You may have accidentally unsubscribed from our messages.

    • Please text START to 56592.

    • If that doesn’t work, please text UNSTOP to 56592.

  • Please wait 24-48 hours, as you may have triggered a temporary security block on your account.

  • Please reach out to your cell phone provider to see if they may be blocking the verification code.

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