Are payments automatic?
Installments are automatically debited via the payment method you allocate to that payment plan. Please make sure your payment methods are up-to-date and have sufficient funds.
What are bundled installments?
If multiple installments are due on the same day, via the same payment method, Zip may bundle these into a single transaction. For example, if you had a $25 installment as well as a $50 installment due on July 1, we would debit $75 from your allocated payment method on July 1 (assuming both installments had the same payment method allocated to them).
What if I do not want Zip to bundle my installments?
You can make early payments to avoid bundle transactions. You can also change your installment payment date to a later day, fees may apply.
How do I make a manual payment?
You can make a manual payment in the App before, on or after an installment due date on the card of your choice by following the steps below:
Once logged into the app, select the Orders tab from the bottom of the screen
Select the order where you would like to make a manual payment
Select the "Pay" button on the installment you would like to pay
On the next screen, select the payment method you would like to use and select "Pay" at the bottom of the screen
Your manual payment is now complete! Please allow 24-48 hours for the app to reflect these payments and update your spending power. For instructions on how to make a manual payment through our customer portal, please visit this article.
Can I pay multiple installments at once?
Yes! You can pay multiple installments at once. More information about paying multiple installments can be found here.