Chat Widget is provided in three options:
1. Email and SMS Chat - This chat will collect the visitor’s information so that you can respond to them via SMS or email later. It is great for small teams that are not staffed 24x7.
2. Live Chat - Live chat is a real-time, 2 way conversation within the chat widget. Great for teams with 24x7 coverage or with AI installed.
3. Whatsapp Chat - A whatsapp integrated 2 way conversation on chat widget. The user needs a whatsapp approved number. It is also great for small teams that are not staffed 24x7.
How to install Chat Widget:
1. Go to Sites > Chat Widget
2. Click on the New button to start the chat widget.
3. Select the type of the chat widget, the user wants to add on landing page.
4. Once you select the chat widget type, there will three settings to deploy the chat widget
Widget - User selects the themes, icons and welcome messages. User can also select the avatar and placement of chat widget. User can configure different sizes of chat widget.
Chat Window - Chat window allows user to customise the title, intro message and contact form customisations. It also allows business to add their own brand url in the chat widget for more visibility and meet any compliance regulations with checkboxes.
Note - Based on the type of chat widget the options get added in the configuration.
Messaging -Here the user configure the acknowledgement of message and icons. They can also configure the language of chat widget.
Once the Chat widget is configured, the user can copy the code or add it in wordpress. User can go to Funnels, Websites, Blogs to select the chat widget type to directly get added.
