Community tagging lets you mention specific members in posts, comments and replies. It's a great way to bring them into relevant conversations. This guide explains how to tag members and how Community notification preferences affect tag and mention notifications.
Tag Members in Posts
Tagging a member in a Community post draws their attention to relevant content. They may also get a notification, depending on their notification preferences.
Start a tag: While drafting a post, type the @ symbol followed by the first few letters of the member's name.
Select a member: As you type, matching members appear in the suggestion list. Select the member you want to tag.
Insert the tag: The selected member's name appears in the post as a highlighted tag.
Publish: Publish the post when it's ready. Tagged members can receive a notification based on their notification preferences.
Tag Members in Comments
You can also tag members in comments and replies to bring specific people into an active discussion.
Start a tag: While writing a comment, type the @ symbol followed by part of the member's name.
Select a member: Choose the member from the suggestion list.
Insert the tag: The selected member's name appears as a highlighted tag.
Publish: Publish the comment when it's ready. Tagged members can receive a notification based on their notification preferences.
Tag in replies: You can also tag members when replying to an existing comment.
Note: You can tag multiple members in the same post, comment or reply.
Email Notifications for Tags
Tag and mention notifications help members go straight back to conversations that involve them. Whether an email is sent depends on the member's Community notification preferences.
Receiving notifications: When someone tags you in a post or comment, you can receive an email notification based on your Community notification preferences.
Direct navigation: Supported email notifications include a direct link to the post or comment where you were tagged.
Note: If you click Unsubscribe in an eligible Community tag or mention email, the preference only applies to the specific notification type and community shown on the unsubscribe page. Other notification types from the same community stay turned on. The same notification type from other communities also stays turned on, and unrelated platform emails aren't affected.
You can turn the notification back on from your notification settings at any time.
Frequently Asked Questions
Q: How do I tag someone in a Community post?
Type the @ symbol followed by part of the member's name, then select the member from the suggestion list.
Q: Can I tag members in comments and replies?
Yes. Tagging works in posts, comments and replies to existing comments.
Q: How will I know if someone has tagged me?
When you're tagged in a post or comment, you can receive a notification based on your Community notification preferences. Supported email notifications include a direct link to the content where you were mentioned.
Q: Does unsubscribing from a tag or mention email turn off all Community emails?
No. The preference only applies to the notification type and community shown on the unsubscribe page. Other notification types, other communities and unrelated platform emails stay turned on.
Q: Can I turn tag or mention emails back on?
Yes. Open the Client Portal, Communities or Courses area, click your profile icon, select Manage Your Account, then open Notifications and turn the notification back on.
Q: Can I tag multiple members at once?
Yes. You can tag multiple members in the same post, comment or reply.