Workflow stats
The Workflow List page has a "Stats" button. It lets you quickly see how your communication channels are performing, including SMS and email statistics. You can compare stats across different workflows and see how each one has performed, without opening them one at a time.
How to use the stats feature
Follow these steps to find the "Stats" button and view workflow performance:
Go to Automations:
Open the Automations section from the main menu.
Open the workflow list:
Find the workflow list page, where all your workflows are shown.
Expand a workflow to view its stats:
Click the accordion button next to the workflow name to expand it.
The "Stats" button will appear. Click it to see the metrics for that workflow.
Important notes
Historical data: Stats include data from 1 January 2023 onwards.
Deleted actions: If SMS or email actions were used in a workflow and later removed, their stats are still included in the reports.
Scope of stats: Stats are only available for individual workflows, not for folders.
Frequently Asked Questions
Q: What types of stats can I see with this feature?
The "Stats" button shows performance metrics for SMS and email actions used in your workflows. This helps you keep an eye on how each channel is performing over time. WhatsApp is not supported at the moment.
Q: Are stats available for folders?
No. Stats are only available for individual workflows. Stats for folders are not supported at this time.
Q: Will stats be shown for actions that have been deleted from workflows?
Yes. If SMS or email actions were used in a workflow but later deleted, the stats for those actions will still appear in the reports.