Use internal comments and @mentions in ZipLeads Conversations to work with your team inside a contact's thread. Your notes are never shown to the contact. This article explains what internal comments and @mentions are, and how to post them, filter them and get notified about them.
What are internal comments in Conversations?
Internal comments are private notes you add to a conversation thread. They are never sent to the contact, and the contact can never see them. When you type @ and pick a teammate, that person is mentioned and can be notified to review or act. This keeps handoffs tight and all the context in one place.
Internal Comments ≠ Internal Chat. Internal Chat is a separate team chat feature.
Note: Internal comments in Conversations can't be edited or deleted once posted.
Key benefits of internal comments in Conversations
These benefits help you decide when to use an internal comment instead of sending a message or switching to team chat.
Private collaboration: Keep sensitive notes and decisions out of the contact's view.
Targeted notifications: @mention the right teammate so they see the thread quickly.
Faster handoffs: Share context and next steps without leaving the conversation.
Searchable context: Find internal notes with filters to speed up QA and audits.
How to add internal comments in Conversations
Log in to your account.
Click the Conversations tab.
Click the conversation you want to add the internal comment to.
Switch to Internal Comment using the Channel Switcher button.
Type your comment. If needed, tag users by typing @.
Internal comment drafts save automatically. They stay put when you switch channels, collapse or expand the composer, or move between conversations.
Click Send to post the comment. Only internal users can see it.
How to filter internal comments
To see conversations where you or a specific user has been mentioned:
Click the Quick Filters button.
Under the Mentions filter, select Mentions of Me and click Apply to see conversations where you're mentioned.
Or select Mentions of a Specific User, choose the user from the list and click Apply to see conversations where that user has been mentioned.
To see all internal comments in a conversation, click the Filters button and apply the Internal Comments filter.
Managing notifications
Make sure your notification settings are turned on so you get alerts when you're mentioned, or when new messages arrive in relevant conversations.
Go to Settings > My Profile > Notifications to turn on the notifications you want.
Frequently Asked Questions
Q: Are internal comment drafts saved automatically?
Yes. Internal comment drafts save automatically and stay put when you switch channels, collapse or expand the composer, or move between conversations.
Q: Can contacts ever see internal comments?
No. Internal comments are private to your team and are never sent to the contact.
Q: Do @mentions send emails or only in-app alerts?
It depends on each user's notification preferences. Ask your teammates to check Settings > My Profile > Notifications.
Q: Can I search or filter internal comments later?
Yes. Use Filters > Internal Comments. To find comments where you're mentioned, use Filters > Mentions of Me.
Q: Who can edit or delete an internal comment?
No one. Internal comments in Conversations can't be edited or deleted once posted.
Q: Can I add attachments to internal comments?
No. Attachments aren't supported in internal comments.