Conversation AI Activity in Audit Logs helps you track when AI agents are activated, deactivated, paused or reassigned in ZipLeads. You can see what triggered a change, who made it and when it happened. This makes it easier to troubleshoot unexpected agent behaviour.
What Is Conversation AI Activity in Audit Logs?
Conversation AI Activity records changes to AI agent status and assignments. These records help you understand why an agent stopped responding, was paused, or why another agent took over a conversation.
You can review activity across your account or for a specific contact.
Key Benefits of Conversation AI Activity
Audit history gives you more visibility into agent behaviour, so you can look into changes yourself without waiting on support.
Track Agent Changes: See when agents are turned on, turned off, paused or reassigned.
Identify Triggers: Understand whether a change came from a workflow, an appointment booking, a human handover, an agent action or a user update.
See Who Made Changes: Identify the user responsible, or System for automated actions.
Troubleshoot Faster: Find out why an agent stopped responding or another agent took over.
What Information Is Recorded?
Each audit entry gives details about a change to Conversation AI activity, so you can see what happened and why.
Audit Logs can record:
Information | Description |
Agent Activity | Activation, deactivation, pauses, reassignments and updates to pause times. |
Triggers | The action that caused the change, such as a workflow, agent action or human handover. |
Date and Time | When the change happened. |
Modified By | The user responsible, or System for automated changes. |
Modified Details | Updated fields such as trigger, status and sleepingTill, where applicable. |
How to Access Conversation AI Activity in Audit Logs
You can open audit history from your account's Audit Logs or straight from a contact's conversation. Use the account-wide view to monitor activity across all contacts, or the contact view to look into a single conversation.
Option 1: Across Your Account
Go to Settings → Audit Logs.
Select Conversation AI Activity from the Module filter.
Browse activity across contacts and filter the results by user, date range or other available filters.
Open an entry to review its details.
Option 2: For a Specific Contact
Go to Conversations and open the contact's conversation.
Find the Contact Details panel on the right.
Click Audit logs at the bottom of the panel.
Review the audit history, filtered to that contact.
Frequently Asked Questions
Q: How are Conversation AI Activity logs different from Agent Logs?
Conversation AI Activity tracks agent status changes, triggers and who made them. Agent Logs focus on AI interactions, execution steps and responses.
Q: Why don't I see Conversation AI Activity in Audit Logs?
Check that you have the required permissions. If the module still isn't available, contact your account administrator or the ZipLeads support team.
Q: Do all audit entries show the same details?
No. The information shown depends on the type of activity recorded. Some events may include extra fields, such as sleepingTill.
Q: How long are audit records kept?
Audit Logs are generally kept for 60 days. There is no separate retention period for Conversation AI Activity.