Instagram DM action
The Instagram DM workflow action lets you send an Instagram direct message (DM) to a contact.
For the message to be delivered, the contact must have messaged your connected Instagram page in the 24 hours before they reach this step.
You can choose one of your existing templates or write your own message. You can also attach files. Click Add attachment, then select a file from your drive or enter a URL.
Use this action with the 'Customer Replied' trigger, with the reply channel set to 'Instagram DM'.
Please note:
Only use this action to send DMs to contacts who have sent you a DM in the last 24 hours.
If you use this action with the 'Instagram Comment(s) on Post' workflow trigger:
The DM is sent as a reply to the comment if there is a recent comment on your Instagram post.
The DM is sent as a direct DM if there is no recent comment, as long as the contact has sent a DM to your business in the last 24 hours.
Recommendation:
We recommend using the 'Instagram Interactive Messenger' action to send Instagram DMs to contacts.
If you are replying to a comment, set the Reply Type to 'Reply to Comment via DM'.
If you are sending a direct DM, set the Reply Type to 'Reply to DM'.
