The Template Library in Email Review Requests helps you create personalised review emails with ease. This guide explains how to choose between a fully customisable blank canvas and a collection of time-saving pre-built templates, so you can streamline your Reputation Management in ZipLeads.
What is Template Library Integration?
Template Library Integration in Email Review Requests makes creating emails simpler by giving you two ways to work. You can design emails entirely from scratch for total creative freedom. Or you can pick from a curated Template Library of pre-designed layouts.
Whether you want a completely custom look or a quicker setup, you have the right option to keep your brand's voice while requesting reviews efficiently.
Key benefits of Template Library Integration in Email Review Requests
This feature helps you work faster and stay consistent, so you can send professional review request emails with ease. The key benefits are:
Create from Scratch: Get full control over every design element with a blank email canvas.
Template Library: Get instant access to polished, ready-to-use templates that you can quickly tailor to match your brand.
Faster Campaigns: Spend less time on email design by using pre-built layouts, so you can focus on your clients and your online reputation.
Create from Scratch
This option gives you a completely blank canvas, so you can design every part of your review request email. You have full creative control to add your own text, images and styling that reflect your brand's personality.
Customise layouts, colours and fonts to match your brand guidelines.
Experiment freely and build unique campaigns from the ground up.
Template Library
The Template Library offers a collection of professionally designed email templates, giving you a fast start for your campaigns. Each template is easy to customise, so even pre-built designs can be fine-tuned to reflect your brand's look and feel.
Access a variety of layouts made for review request emails.
Easily update pre-designed templates with your own content and branding.
Save lots of time creating campaigns while keeping your brand consistent.
How to set up Template Library Integration in Email Review Requests
Follow these simple steps to get started.
Access Email Requests
Go to the Reputation section from the main menu. Select Settings from the Reputation dropdown options. Click Email Requests.
Turn on Email Requests
You'll see a toggle switch. Turn it ON to activate email requests. You can also decide:
When the first email should go out (for example, 1 hour after check-in).
How often to resend until the contact clicks.
The maximum number of retries.
This keeps your review requests consistent without overwhelming your contacts.
Start a new email
Click the Create New button. You'll see two options:
Create New Template – start with a completely blank design.
Import from Template Library – browse pre-built layouts and pick one that suits your style.
Build a template from scratch
If you choose the blank canvas (the Create New Template option), you'll use the drag-and-drop builder.
Email Builder
Here you can add:
Text, images and buttons to structure your message.
A Review Link so contacts can leave feedback easily.
Logos, social icons and dividers to give your email a polished look.
When you're happy with the design, click Save.
Use the Template Library
For a faster route, select Template Library. You'll see a collection of professionally designed templates, organised into categories such as Business Coaching, Financial, Creative and more.
Choose a design you like, swap in your text and branding, and you're ready to go.
Manage your templates
Once your templates are saved, you'll find them listed in the Email Requests dashboard. Next to each template, click the three dots (⋮) to open the management options:
Preview & Edit Details: See how your email looks before sending, and adjust key details like the subject line or sender name.
Edit Template: Open the full drag-and-drop editor to make design changes.
Clone: Duplicate an existing template to create a variation without starting from scratch.
Restore: Bring back a previously deleted template if you change your mind.
Delete: Permanently remove a template you no longer need.
This makes it easy to keep your templates organised and fine-tuned.
Frequently Asked Questions
Q: What does the Template Library provide?
It gives you instant access to a selection of professionally designed templates that you can customise to fit your brand.
Q: Where can I find this feature?
It's in your ZipLeads account under Reputation → Settings → Email Requests → Create New.
Q: Can I still customise my email if I choose a template?
Yes. Once you select a template, you can still change the text, images, colours and layout to match your brand.
Q: Is the "Create from Scratch" option available alongside the Template Library?
Yes. You can choose a blank canvas for total creative control or a pre-built template for a faster setup.
Q: Do I need any technical skills to use this feature?
No. The interface in ZipLeads is designed to be easy to use for everyone.
Q: Who benefits most from this feature?
Any business sending review requests. It saves time when creating campaigns and keeps your review request emails consistent.