Part 1:
Timestamps for Part 1:
00:20: Checking for signs of a broken connection.
01:30: Check that the Facebook Form is mapped.
03:30: Check the Workflow Trigger for Facebook Lead Form is correct.
05:30: Test the lead form by moving to part 2 below.
06:00: How to Restore Leads Access from your Business Manager
Link to Business Manager Settings: https://business.facebook.com/settings
Part 2:
Checking the Connection with the Facebook Lead Ads Testing tool
Link to Test: https://developers.facebook.com/tools/lead-ads-testing/
Follow the below video:
If all of the above has not worked, please proceed to Part 3 below where you can reset the Lead Form connection my un-mapping and re-mapping the form.
After this, please test the form again by following the video above, using the link above.
Part 3 - Resetting the Facebook From Mapping
Navigate to the Facebook Form list via Settings > Integrations > 3 dots on the Facebook connection:
Find the form you would like to reset and toggle the status button on and off
Select the corresponding 'Edit Fields' button
Review the mapped fields to make sure they are matching
Select the green 'Confirm' button and then select save to finish resetting your Facebook Lead Form