This article will explain how you can add a voicemail to the phone number within your account rather than having receiving calls be forwarded to a phone number where that physical phone number has a voicemail. You can do this in a couple of different places within your account.

In order to do this, you will need to turn on call connect. You can turn this on by navigating to Settings > Phone Numbers. To the right of your default number, click the three dots and select ‘Edit Configuration’.

You can then select ‘Enable Call Connect Feature’.

By turning this on, this will also announce the call to you when someone makes an inbound call where you can press any key to connect the call. You can also set what this says in the ‘Whisper Message’ box.

Once this has been selected, click save. You can now set your voicemail.

The first place you can set your voicemail is in Settings > Business Info under ‘Call & Voicemail Settings’.

Increase the ‘Incoming Call Timeout’ to the time of your choice and then you can upload your voicemail as either an mp3 or wav file.

This is the voicemail that will play when an unassigned lead makes an incoming call to the number in your account.

Once you have done this, click ‘Save Call Settings’.

If you have different leads assigned to different users, then by default, the call will be forwarded to the assigned users phone number if they have one in their my profile settings.

If this is the case, you will also need to update the voicemail setting within each team member’s settings.

To do this, navigate to Settings > My Staff. Find the team member’s profile/s you wish to add the voicemail to and click the pencil icon to the right of the user. You can then select the ‘Call & Voicemail Settings’ dropdown.

You can then increase the ‘Incoming Call Timeout’ to the time of your choice and then you can upload your voicemail as either an mp3 or wav file. Once this is complete, click save.

If a lead or a contact is assigned to this particular staff member, this is the voicemail that will play. Otherwise, if they are unassigned, it will be the voicemail you added to your Business Info settings.

Now, when someone tries to call and leaves a voicemail, the voicemail will be recorded and will sit in your conversation area under that contact where you will be able to listen to that recording.