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How to use Twillio number to connect with WhatsApp business account
How to use Twillio number to connect with WhatsApp business account

Use a Twillio phone number as a WhatsApp business number.

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Written by Daina
Updated over 5 months ago

Step 1: Go to Phone Numbers > Click Add Number > Select the number and Proceed to Buy

Step 2: Set up Call Forwarding to your number

This especially required if the phone number you bought only has voice capabilities, since the Meta will be sending an OTP at the time of WhatsApp Registration. Ensure that you have access to the forwarding number

Step 3: Go to Settings > WhatsApp > Buy WhatsApp

Step 4: Click on Signup with Facebook

Step 5: Login to Facebook Account


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Step 6: Click on Get Started

Step 7: Fill in your business information > Select Business Portfolio > Enter Business Name > Add website or profile page > Select Country

Step 8: Create or Select your WhatsApp Business account

Step 9: Create a WhatsApp business profile > Enter WhatsApp business account name > Enter WhatsApp business display name > Enter Category

Step 10: Enter the Twillio Phone Number

Select Verification as Phone if your number only has calling capabilities, ensure that you have enabled call forwarding. If your number has SMS capabilities then choose SMS

If you selected SMS, you will get the code from Meta under conversation on the app

Step 11: Enter the code received on call/SMS

Step 12: Review Permission

Step 13: The WhatsApp integration is complete and now you are ready to chat with people on WhatsApp

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