Clear your site data.

If you are using Chrome or Edge, follow the below steps to do this:

a) Right clicking anywhere on the screen and clicking 'inspect'

b) Click the two right arrows and select 'Application'

c) Click 'Clear site data'

d) Click the 'View Site Information' button to the left of the URL and select 'Cookies and site data'

e) Select Manage on-device site data

f) Click the trash icon to the right of the ZipLeads site

g) Complete a hard refresh of the page by holding both Ctrl + F5. This will prompt you to login again.

If you are using Safari, follow the below steps to clear your site data:

a) You must first enable Developer tools by accessing the browsers settings, by clicking Safari and then settings

b) Then you have to click on Advanced from the top menu and turn on the box for "show features for web developers"

c) Once the features for web developers are enabled, right-click on the page and inspect the page's elements.

d) From this window, you must first select Storage at the top of the menu, then find the site listed under the Local Storage, and then select the trash icon to clear the clear it out.

e) Complete a hard refresh of the page by holding Cmd + Shift + R. This will prompt you to login again.

If you are still experiencing the problem after clearing your site data, please clear your entire browser cache:

In the Chrome or Edge browser

a) Click on the Settings menu (3 dots) on the top right hand side

b) Click on Settings

c) On the left hand side, click Privacy and security

d) Under the Privacy and security section click 'Delete browsing data'

e) A new dialogue box will open

f) Select the period to delete from in the Time range drop down menu to 'All time'

g) Ensure check boxes for browsing history, cookies and other site data and cached images and files are ALL are ticked

h) Click on 'Delete data' and wait for that dialogue box to exit

i) Close all open browser tabs, restart your computer and log back in

In the Safari browser

a) Click on the Safari menu in the top left hand corner next to the Apple symbol

b) Click on Preferences...

c) A new dialogue box will open

d) Click Privacy

e) Click on the Manage Website Data button

f) To remove any cached data and cookies from your computer, click Remove all

g) A new dialogue box will open

h) Click Remove Now

i) Wait a few moments, then click Done

j) Close the dialogue box remaining

k) Press Command +Q to quit Safari, restart your computer and log back in

If this does not work, please try logging in on another browser such as a Chrome incognito window, Firefox and Edge. If this does still not work on another browser, please reach out to our support team.

Ensure you have cookies enabled for app.zipleads.com.au

a) Click on the Settings menu (3 dots) on the top right hand side

b) Click on Settings

c) On the left hand side, click Privacy and security

d) Click Third-party cookies

e) Under 'sites allowed to use third-party cookies, click 'add'

f) Type in [*.]app.zipleads.com.au and click add

g) Close your tabs, reopen and try again

If this still does not work, determine if you have a VPN or software installed that may control your browsing activity. If you do, turn off or uninstall this software and try again. If you're not sure if you're using a VPN, follow the below steps:

a) Click on the 'view site information' button to the left of the ZipLeads URL and click 'connection is secure'

b) Click on 'certificate is valid'

c) This will give you a popup window like the below, please take a screenshot and send to our team

Check your junk or spam folders for the code

If you still cannot locate the code, reach out to our support team and we can whitelist your email or re-subscribe you if you have unsubscribed to our emails

Finally, you can add in a mobile number to your account to have the 2FA code sent to your phone instead. Please provide our support team with your mobile number and we can add this in for you.