Deactivated Accounts:

You can deactivate your Zirtue account by clicking on your Profile Settings, then scrolling down to the bottom of the screen which is where you'll find Deactivate Account.

If you have any incomplete transactions or a balance on the account when you attempt to deactivate, you will be prompted to address those transactions and the balance before deactivating your account.

Only by request can an account can be deactivated by a member of the Customer Success team. Before a Success Agent can deactivate an account, you will need to verify account information and identity.

Permissions and details of a deactivated account:

  • Deactivated accounts can still receive emails

  • Deactivated accounts will not receive Push notifications

  • Deactivated accounts will not receive SMS/Text notifications

  • Deactivated accounts can still receive loan requests and loan offers

  • Deactivated accounts will not show up as active Zirtue user on the Contact Selection screen.

  • Past loans, linked bank accounts, and activity history will still remain under the deactivated user's name until ownership is updated

  • The counterparty of a past loan will still see the details of an account that has since been deactivated.

My account was suspended during or following registration and verification.

Working alongside Synapse, our security, and banking partner, we assign a probabilistic score to all users at the time of onboarding. This score predicts the likelihood that you are who you say you are.

For more information on identification scoring, please visit help.synapsefi.com

Accounts can be suspended at any time.

In an effort to provide the highest level of security, we may suspend a user's account, reverse certain payments, and/or request certain documentation if flags are raised due to account activity that seems to be against our Terms of Service.

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