If you’re receiving an error message in the app that doesn’t include specific instructions, try these troubleshooting steps in order. They often resolve most issues:
Make sure you’re connected to the internet (Wi-Fi or data) and have enough storage/memory available on your device. If you are using a VPN, try turning it off to see if it resolves the issue.
Log out of your Zirtue account and back in.
Delete the Zirtue app and reinstall it. (This does not affect your Zirtue account. It also ensures you’re using the newest version of the app.)
Make sure your device's operating system (OS) is up to date.
If you’ve tried the above troubleshooting but the issues persist, please contact our Support team with a screenshot or screen recording of the issue, so that we can attempt to replicate the problem.