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Why did my ID fail the verification check?

What you need to know when uploading your ID, Driver's License, Passport, or Residency Permit Card for verification.

Airion avatar
Written by Airion
Updated over a week ago

We only accept the following documents for verification:

  • State-issued drivers license

  • ID Card

  • US Passport

  • Residency Permit Card (Green Card)

Why might my upload get flagged?

  • If the image is missing corners

  • Unable to read information due to glares or flash

  • ID has unusual patterns/formats (e.g. library card, non-DOD military ID card, suspected fake ID, etc.)

  • The information you provided does not match the information on the documents you've uploaded.

What happens if my upload is flagged?

We will prompt you to upload a higher resolution physical document in natural color with all corners visible.

NOTE: You will only have three attempts to pass physical document verification.

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