FAQ About autoCollect: Q: When do transactions get batched out? A: Transactions are set up to be batched out in your payment gateway. If RainMaker set up your payment gateway, it is typically set to batch at aproximately 9pm your time zone. Q: Many clients ask where will the funds from transactions go? A: Funds will be deposited where ever you set up funds to be deposited with your merchant processor and the same for bank drafts. Q: How long will it take to get my money? A: That all depends your your merchant processor for credit cards and it can take a day or two longer on weekends. As far as bank drafts, that again depends on if they occur on weekends and the Funding Set Up you received. Across the board i see it takes about 7 days or so to see the funds settled. But again if a draft occurs on a weekend it will probably take a day or so longer.
Q: I see Echeck amounts that say "Pending" but we haven't received the deposit.
A: There are several statuses of Echeck. First is submitted, next is pending, then usually next is approved. Sometimes it will come back declined, returned or something different,if there is a problem with bank account info entered, a closed account, etc. Again it might take around 7 days or so to see the final status of an echeck and then sometimes a couple days more to see the actual deposit. Q: Who do I talk to to find out why a transaction didn't go through? A: You can call your merchant processor for credit card transactions and call your EFT/Echeck/Bank Draft processor for your Echeck transactions. If your echeck processor is Vericheck: Vericheck's phone number is: (877) 885-0622 and their email is: support@vericheck.com If your echeck processor is Payliance: (800) 634-4484 and their email is: customerservice@payliance.com See a list of Payment Gateways for use with autoCollect and RainMaker