If you've made a deposit and it hasn't been credited yet, it's likely because it hasn't been confirmed on the network. Deposits are credited once they reach the required number of confirmations.
The required confirmations are as follows:
Bitcoin (BTC) - 1 confirmation
Ethereum (ETH) - 12 confirmations
Ethereum (ETH) NFTs - 12 confirmations
Litecoin (LTC) - 6 confirmations
Solana (SOL) - 21 confirmations
If your deposit has met these confirmation requirements but hasn't been credited within 15 minutes, please obtain your transaction ID (TXID) and open a support ticket. Our team will be happy to assist you with this matter.