If you deposit a certain amount and then attempt to withdraw it without placing a bet, or by betting only a minimal portion, you may find that your withdrawal remains pending.
This practice of moving funds in such a manner is considered coin mixing and is strictly prohibited on our platform. This behavior can be viewed as potentially fraudulent, which is why we are required to prevent it.
If you deposit in one coin or chain and request a withdrawal in another, this is also not allowed and will flag your withdrawal for review.
Withdrawals should almost always be requested to the same wallet address that was used to deposit. There are rare occasions where this can be allowed, but you must contact customer support and be prepared for KYC.
To avoid this, simply use our site as intended—as a gambling platform—and you won’t encounter any issues. Request a withdraw in the same coin or chain and to the same wallet.
If you made an error and don't plan to gamble, you can withdraw the funds back to the original deposit address without facing this issue
If these options don’t resolve the issue, we may ask you to submit KYC documentation via the following page to comply with our AML policies.