Roles for Community Management are assigned to a user for each social media account connected to your Community Management App.
💡 Roles can be granted in the Master Account Settings → Users & Team. |
Community Management Roles:
Manager | Operator | Editor |
Click the Access & Roles tab. Choose the Social profiles the User can work with and assign a Community Management role accordingly. Without a role, the User cannot work with the social profile. 💡
Summary Table
| Editor | Operator | Manager |
Draft | ✅ | ❌ | ❌ |
Reply | ❌ | ✅ | ✅ |
Hide comments | ❌ | ✅ | ✅ |
Delete comments | ❌ | ✅ | ✅ |
Like comments | ❌ | ✅ | ✅ |
Retweet | ❌ | ❌ | ✅ |
Approve Drafts | ❌ | ❌ | ✅ |
Rate Replies | ❌ | ❌ | ✅ |
Create notes | ✅ | ✅ | ✅ |
Assing message | ✅ | ✅ | ✅ |
Editor
→ Can draft their reply and send it to the Manager role for approval.
→ Can create a note.
→ Can assign a message to someone else.
Operator
→ Can directly reply to messages.
→ Can delete, hide, or like comments.
→ Can create a note.
→ Can assign a message to someone else.
Manager
→ Can directly reply to messages
→ Approves editors' drafts.
→ Can retweet on Twitter.
→ Can hide, delete, or like messages.
→ Rates replies.
→ Can create a note.
→ Can assign a message to someone else.
On top of that, they can grant internal ratings, provide feedback, and assess the quality of the replies.
If you have any questions, don't hesitate to contact us via the in-app chat or our email support@zoomsphere.com. 🙂
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