Each Community Management App comes with data and reporting, from which you can get insights into your team and channels performance.

The reporting allows you to filter your data based on social media network – source, comment type, channel – page/profiles, tags, labels and preferred date range.

Daily trend - a daily number of incoming comments (traffic).

Share of source – total number of messages broken down by social media type.

Facebook/Instagram/LinkedIn daily trend – a daily number of incoming comments for a given social media platform.

TOP Facebook/Instagram/LinkedIn users – most active users during your selected date for a given social media platform.

Tags & Labels broken down by social media channel

Labels, broken down by type

Correlation between tags and labels

Activity Log – list of all users with key performance statistics

Checks – number of closed comments
Answers – number of sent out-coming comments
Avg. Response time – average time it took to respond to an incoming comment
Post classification – number of used labels
Tags – number of used tags
Quality – average rating given by a manager

Response time – average response time of your team broken down by defined time slots.

Daily Response time trend – daily results of average response time.


If you have any questions, don't hesitate to contact us via the in-app chat or our email support@zoomsphere.com. 🙂

LEARN MORE:

Community Management: Key features

Community Management: User's Roles

Community Management: Response Time Explained
Community Management: How to Create a New CM App

🔑 Getting Started — Are you new to ZoomSphere? Find everything you need here.

🎉 Free trial — Do you want to experience ZoomSphere? Start a free trial.

🚨 Help Center — Visit our Help Center if you need help. This link is a lifesaver!
ZoomSphere Apps — Find all the ZoomSphere Apps features here.

📄 Latest Product Updates — Stay updated and find out what's new.

CONNECT WITH US:

Blog

Website
Instagram
Facebook

Twitter
Youtube

Did this answer your question?