ZoomSphere has a new practical solution for notifications, which allows you to choose for each of your apps (all app tiles) if you want to receive notifications from them or not. 🔔

There are probably apps you are not actively working with, and now you can limit the notifications from those apps and follow only the ones you need. That's why we are bringing a new Follow button you find in each of your apps! 🙂

And, of course, if you are mentioned or assigned, you will still be notified regardless of the follow/unfollow.

❗️ Click on the blue Follow button inside the Scheduler to be able to get push notifications on your phone (otherwise, you will most likely miss posting your scheduled posts).

By default, all users have all the apps unfollowed.

What does it mean NOT TO FOLLOW an app:

  • It means that you will receive notifications only if you are mentioned in a comment or a card is assigned to you

  • It also means that you will NOT receive a notification for cases like a comment without mentioning you.

  • You will not see a small red dot 🔴 on the list of workspaces or on the tile of the given app in the workspace as an indication of new content. (You can think of it as being switched off because of the unfollow).

What does it mean to FOLLOW an app:

  • If you follow an app, it means you will receive notifications even for comments without mentioning you specifically as you are used to until now with all apps you have access to.

  • Also, the dot notification 🔴 indicating new content will appear on the app tile.

How to Follow an app:

Go to the apps you want to receive notifications for and click the Follow button located at the top right corner.

Here is a detailed overview of how the notification system works:

The Scheduler

Type of Notification

Action

Who receives it

Dot 🔴

Notification that a new post was created

Users who have access to the post and (at the same time) follow the app

Bell 🔔

New comments, mentions

Users who have access to the post (internal/public comment section) and are mentioned or they follow the app

Mobile push notification

(for our ZoomSphere mobile app)

Time to publish scheduled posts

Users who have access to the post and follow the app

Email

Mentions

Users who are mentioned (regardless of Follow button)

The Workflow Manager

Type of Notification

Action

Who receives it

Bell 🔔

New comment

Card assigned

Users who are mentioned in a comment and follow the app

Users who have a card assigned and follow the app

Dot 🔴

A new card was created

Users who have access to the app and follow it

Email

Mentions, card assigned

Users who are mentioned or card is assigned, regardless of Follow button

The Monitoring

Type of Notification

Action

Who receives it

Dot 🔴

New mention appeared

Users who have access to the app and follow it

The Community Management

Type of Notification

Action

Who receives it

Bell 🔔

New note

Users who have access to the app and source and they are mentioned or they follow the app

Dot 🔴

New incoming message (comment, direct message, post, tag, etc.)

Users who have access to the app and source and follow the app

Note: The Follow button is available in apps that work with notifications, so: the Scheduler, Community Management, Monitoring and Workflow Manager apps.


If you have any question, don't hesitate to contact us via the in-app chat or on our email support@zoomsphere.com 🙂

LEARN MORE:

How to Archive Workspaces

Master Account: Initial Settings

Master Account: Workspace Setup

Master Account: New User Setup – Step by Step

Facebook: Necessary Permissions for ZoomSphere

Master Account: How to delete a user from your account

Master Account: Add Facebook and Instagram channels to your Master Account

Master Account: What Facebook page role do I need to have to use ZoomSphere?

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