Why am I being charged to cancel my membership?
Since the membership benefits for this month have already been provided, to finalize the cancellation of your ZIN or SYNC membership, a payment of the current month's membership fee is due. If we have not yet processed your automatic payment for the current month (billed on the 21st of each month), you will be asked to make a payment. If your account is past due, you will be asked to make a payment to bring your account to good standing before you can cancel.
Why am I still being charged after cancelling my membership?
If you attempted to cancel your membership(s) but are still being charged, please check the status of your membership(s) by logging in to your account on zumba.com or strongnation.com, go to My Account, and then Instructor Network. On this page, you will be able to check if you have any active CURRENT PLAN.
Cancellations must be completed through our website and cannot be processed via email, letter, or voicemail. When you successfully cancel your ZIN and/or SYNC membership online, you will see a confirmation on screen, and a confirmation email will be sent to the email address associated with your account. If you did not receive a confirmation, your membership may still be active. To make this as easy as possible, please follow the links below to complete your request online:
If you have dual memberships for ZIN and SYNC, you must cancel each membership individually. For example, if you happen to cancel only the ZIN membership, associated memberships like SYNC will continue billing unless separately canceled. To avoid future charges, ensure that you explicitly cancel all related memberships.
If you are currently registered for an instructor training and you signed up for the auto-renew membership, you are a Pre-ZIN or Pre-SYNC member, and you are unable to cancel online until you complete your training. Contact us via phone so we can assist further with changes to your auto-renew membership and training registration.
If you are within the initial 6-month term of your instructor membership, you are not eligible to cancel. Please see the ZIN™ License Agreement. Once your initial 6-month term is complete, you can cancel your membership according to Zumba's terms and conditions.