We have several common troubleshooting steps that can help if you are experiencing any issues with the following member applications: ZIN Play, SYNC Go, or ClassBuzz.
Please check that your membership is up-to-date and in good standing. The apps are an exclusive benefit of an active ZIN or SYNC membership.
Make sure you are using the same login credentials you use on zumba.com or strongnation.com to access your membership. If you can not remember your login details, on the login screen of the website or app, you can select the Forgot Password link and choose Reset My Password. An email will be sent to the address associated with your instructor account containing a link to reset your password.
If the app is not functioning as expected, you can also uninstall and reinstall the app. This will cover most possibilities, including updating your app to the most recent version. (Keep in mind that if you uninstall ClassBuzz, we only store the Post History as of version 1.5.0.)
If you are still experiencing issues with the app after performing these troubleshooting steps, please allow an additional 24 hours and then contact our Zumba support team. Please include the following when reaching out:
The name of the app you are experiencing an issue on.
A confirmation that you have uninstalled and reinstalled the app.
A screenshot of the error.
Your device details: phone model, operating system, and version.
When the issue first occurred.