Why Can’t I Find My Order’s Shipping and Tracking Information?
Missing or delayed shipping and tracking information can be frustrating. Below are the most common reasons for these issues and the steps you can take to resolve them.
Common Causes and Actions for Missing Tracking Information
1. Your Order Is Still Being Processed
Tracking numbers are generated only after your order has left the warehouse. During high-volume sales periods (such as during major promotions), order processing and shipping might take longer than usual. Once your order is shipped, you will receive an email with your tracking information, which you can use to follow your package. No action is required on your part at this stage.
2. Payment Has Not Been Completed
Orders cannot be processed or shipped until the payment is successfully completed. If there are any delays in payment processing, your order and tracking number will be on hold. Contact your bank or payment service provider to confirm the transaction status. Once payment is resolved, an email with shipping details will be sent.
3. The Item Was Out of Stock
If your order was canceled because the item was out of stock, no tracking number will be available. In such cases, you will not be charged for the item. In rare instances, an authorization hold might appear on your bank account, but this will be released according to your bank’s refund processing timeline.
4. Delays During High-Volume Periods
Delays during peak sales events may delay shipments from occurring as quickly as usual. Rest assured, tracking details will be sent via email as soon as your order ships. Stay patient as the system works through all orders.
What to Do If a Tracking Number Shows No Delivery Date or Your Order Status Is Incomplete
Sometimes, tracking numbers may not provide full delivery information, or orders might be marked as undelivered. If this happens:
Check the Tracking Number - Ensure the tracking number is entered correctly on the carrier's website. - Tracking data may be delayed while the carrier updates its records.
Contact the Shipping Carrier - If tracking shows "return-to-sender" status, contact your carrier for more details. Once the shipment is returned to the sender, a refund will be processed within 30 days of receipt.
Additional Tips
Track your email inbox (and spam/junk folder) for updates regarding your order’s status.
If you believe there’s been an error or delay, contact customer support with your order number to resolve the issue.
By understanding these common causes and following these steps, you can stay informed about your order status and address any concerns quickly.