ZIN Membership Policies and Features: Managing Delinquency and Membership Benefits
ZIN membership includes multiple features and policies surrounding account management, add-ons, and membership structures. Below, you’ll find an overview of policies related to account delinquency, managing add-ons, and the benefits tied to different membership tiers.
Managing Memberships and Add-ons During Delinquency
Can I add or remove memberships or add-ons while my account is delinquent?
No, ZIN members cannot manage add-ons or memberships while their account is in delinquent status. To regain full access to account management, you must clear the outstanding balance and restore the account to an active status. Once the account is active, users can make necessary changes.
What steps should I take to remove an add-on if my account is delinquent?
If you wish to remove an add-on while your account is delinquent, the first step is to clear the outstanding balance to bring the account current. After the account is restored to active status, you can then request the removal of the add-on. Future months will then be adjusted accordingly.
Membership Benefits and Inclusion of Features
Why do some ZIN members have Warm-Ups + Cooldowns included while others pay extra?
The availability of Warm-Ups + Cooldowns, along with other features, depends on the membership plan and the time of joining:
ZIN Classic (grandfathered plans with lower base rates): Warm-Ups + Cooldowns are not included as default and require a monthly add-on cost of $2.95.
ZIN Membership for members joining after July 1, 2014: Warm-Ups + Cooldowns and DJ Mix are included in the base membership. These features cannot be removed or discounted.
Current ZIN Level Up Plan: A bundled offering that includes Warm-Ups + Cooldowns, Best of ZIN, and Fitness Variations.
Delinquent Account Policies and Automatic Cancellation
What happens if my account remains delinquent for several months?
According to standard ZIN policies, an account that has been delinquent for three consecutive months will be automatically canceled at the end of the third month. This policy gives users a grace period to settle their accounts before automatic cancellation.
By understanding these policies and procedures, ZIN members can effectively manage their accounts, avoid disruptions to their membership, and ensure access to the features important to their fitness and instruction efforts.