How to Update Your Delivery Address or Fix Shipping Issues for a Zumba Order
When shopping with Zumba, ensure the delivery address in your account settings is accurate before placing an order. This guide addresses key steps and policies for handling delivery address updates or resolving issues if your package is already in transit.
Overview of Zumba’s Delivery Address Policy
Once an order is placed on Zumba.com, the shipping address cannot be changed during processing or shipping. If an incorrect address was provided:
Pre-shipment: Address modifications cannot be made by Zumba once an order is processing.
Post-shipment: Contact the shipping carrier (e.g., UPS) directly using the tracking number to request any address updates or special delivery instructions.
If the carrier is unable to make the requested changes, and the package cannot be delivered, the shipment will be returned to Zumba’s warehouse. You will then receive a refund for the merchandise, usually within 30 days, allowing you to place a new order with the correct details.
If Your Shipment is Sent to the Wrong Address
Occasionally, orders are shipped to an old or incorrect address saved in your Zumba account. To avoid this:
Ensure Address Accuracy: Always update your shipping address in your Zumba account settings before placing an order.
Post-shipment Errors: Monitor the tracking number and contact the carrier to explore options for altering the delivery destination.
If the carrier cannot deliver the order and it is returned to the sender, Zumba will process a refund, but this may take up to 30 days. You will need to place a new order with the correct address.
How to Handle Post-Shipment Scenarios
Once your order is with the shipping carrier, consider these steps:
Contact the Carrier: Use the tracking number to contact the carrier for assistance with address changes or special instructions. Some carriers may allow modifications at this stage.
Monitor Shipment Progress: Tracking your package ensures you stay informed about its status and can act promptly if needed.
Request Refund or Reshipment: If the order is undelivered, it will be returned to Zumba, and you will be refunded. We generally do not reship these orders.
By following these guidelines and staying proactive about your shipment, you can minimize delays and ensure successful delivery.
Related Topics
How to track your Zumba order
Resolving refund delays