If you are unable to attend your instructor training course, there are multiple options available for you. You can transfer, place your credits on hold, or cancel the registration directly from the website.
To View Your Trainings
Please login to your account on www.zumba.com or www.strongnation.com
ZIN and/or SYNC Members
Open My Trainings and Programs
(This link can be found on the ZIN or SYNC Home page, in the left-hand menu.)
Non-Members
Open My Trainings
(This link can be found in the drop-menu when you hover over your name in the top-right corner of the website.)
To Make Changes To Your Registration
Under the "Currently Registered" section, you will see a pink Options button. Click this button to view the options to transfer, hold, or cancel your registration.
Option 1 - Transfer
You can transfer immediately out of your current training into an available training course.
Keep in mind that you cannot transfer into a sold-out training.
You will be responsible for a $30 USD transfer fee and any price difference between the instructor training courses.
Option 2 - Place on Hold
You can place your training fees on hold and use them toward a future training.
If there are no current training courses available, you can keep your registration fees on hold for up to one year from your original registration date.
You may receive a refund of your credits on hold if you do not use them within a year, but a cancellation fee will apply at that time.
After one calendar year from the date you submitted your original registration form, your ability to transfer expires and you forfeit your funds that were on hold.
Option 3 - Cancel
You can cancel your training and request a refund.
A $75 USD cancellation fee will apply for all cancellation requests before or any time after your training date.