Whether you are shopping for Zumba® Wear or STRONG iD®, shoes or accessories, we've got you covered from head-to-toe. Let's get you ready to head over to your next class in style! When placing orders, there are a few things to keep in mind to make your shopping experience even better. Preview the Table of Contents to see all the questions and get redirected to the answer you are looking for!
Where can I purchase Zumba Wear or STRONG ID merchandise?
Please visit www.zumbawear.com
For Zumba Wear merchandise, click here.
For STRONG ID merchandise, click here.
SHOPPING-TIP!
By creating and/or logging into your shop account, you are able to:
View Your Order History
You'll be able to see all your orders in one location, including order numbers, dates of purchase, payment status, fulfillment status, and order totals ($). This is also the best way to confirm your order status in case you did not find the confirmation email in your inbox. (Tip: make sure we have your correct email address and check your spam or junk folder!)
Manage Your Address Details
You have the option to store your preferred shipping addresses to make your shopping experience go faster! During checkout, you can select any of your stored shipping addresses so you don't have to enter the details each time, and you can avoid mistakes. You can also add, edit, or delete addresses as needed by clicking on the person icon to view your Account and then selecting the View Addresses link.
Receive Your Member Discount
If you are a ZIN or SYNC member, as long as you are signed in to your membership account, your member discount will be automatically applied to all your items.
What is the member discount for merchandise?
ZIN and SYNC members receive a discount in the shop so long as they are in good standing and logged into their ZIN/SYNC account while shopping on zumbawear.com.
The ZIN or SYNC discount varies from product to product and will be reflected in the prices. (Each item will show the discounted amount and say: Member Price)
How do I sign up for Zumba Wear and STRONG iD emails?
You can sign up to receive emails from Zumba® Wear by visiting zumbawear.com and scrolling down to the bottom of the page to enter your email address under the Stay In Touch section. Signing up to receive emails from Zumba® Wear and STRONG iD® allows you to receive all the latest news about products, offers, and promotions. You can unsubscribe at any time. Don't miss out on our upcoming sales or new collections!
I Want to Place An Order. What Payment Methods Does Zumba Accept?
Zumba accepts the following major credit cards: Visa, MasterCard, Discover, American Express, Diner’s Club, Apple Pay, Google Pay, Facebook Pay, and Shop Pay. Since all orders are placed online, we cannot accept money orders or checks.
When Will My Order Be Delivered?
After you submit your order, you will receive an email reviewing the items in your order. Please note that once submitted, orders cannot be modified or canceled for any reason. Within a few days you will receive a confirmation email with your shipment tracking number(s) (tracking information may take up to 24 hours to activate). For more information, please refer to our Shipping Policy.
How can I place an order if I live outside of the U.S.?
We love that you love Zumba® Wear! If our online store doesn’t ship directly to your country, we can find you an authorized Zumba Wear distributor in your area. Or if you have a US address, you can shop in our US store and explore a US-based package forwarding solution.
To see the shipping options based on your location, click here to first Select Your Region. Next, click on the SHOP CLOTHING link in the top right corner.
Can I Return My Order?
You may return regularly priced merchandise purchased on zumbawear.com for any reason within 30 days of the delivery date for a full refund of the purchase price. You must use the free return shipping label provided in the U.S.
Please click here to read our complete Return Policy and to return your merchandise.
Certain rules and restrictions apply. No exchanges permitted.
Can I Exchange An Item?
Unfortunately, at this time we can’t process exchanges, but feel free to return the item in question and place a new order.
Can I Add More Products To An Order That Has Already Been Submitted?
No. Zumba is a web-based company; therefore, in order to maintain an accurate inventory, we cannot manually add, replace, or remove any item once an order has been submitted for any reason. You will need to place an additional order if you wish to purchase additional items.
If I Make A Mistake Or Change My Mind, Can I Cancel My Order?
In case of a mistake (or you change your mind), we have a refund policy with free return shipping. Once you receive your order, you can return it at no cost to you (U.S. orders only). To do so, read our complete Return Policy and follow the return process. Click here to read the Return Policy.
What Does “Final Order” Mean?
You cannot change your order once it is placed on the shopping cart. Zumba Fitness is a web-based company; therefore, in order to maintain an accurate inventory, we cannot manually add, replace, or remove any item once an order has been submitted for any reason. You will need to place an additional order if you wish to purchase additional items.
What do I do if I received a damaged, defective, or incorrect item?
If you have received a damaged/defective item or if you received an item that does not match what you ordered, please let us know so we can make it right!
Please contact us and provide the following:
The order number (Order numbers typically start with A200...)
A picture of the item (showing the damage/defect, or incorrect item)
A Customer Care agent will reply to your email with the next steps to follow. If a return of the item is required, you will be able to initiate a return and select the option for Defective or Wrong Item Received.
Can I change the shipping address on my order?
Shipping Addresses cannot be changed once the order has begun processing. It is important to check that the shipping address is correct and complete prior to finalizing the order.
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number(s) will be active within 24 hours. For more information, please refer to our Shipping Policy.
In the event that your order is undeliverable, it will be returned to our warehouse. Once we have received your items, we will process a refund for the purchase price of your merchandise, minus shipping.
Gift Cards
Where can I use my gift card?
Gift cards can be used on the Shop at Zumbawear.com. For more details, see our Gift Cards Terms and Conditions.
Do I need to do anything before using my card?
No, your gift card will be activated upon receipt.
Are there any fees associated with the card?
No.
Does my card have an expiration date?
No.
Can funds be added to my card?
No.
How can I check the balance on my card?
Please contact us and one of our Customer Care representatives will be more than happy to assist you.
Can I use a gift card that was purchased in the US in the Canadian shop?
Yes.
Is there a limit on how many cards can be ordered?
No, you can order as many cards as you like.
How will my gift card be delivered?
Orders placed for gift cards (only) may take approximately 2 hours to be processed and sent to the recipient. Orders placed for gift cards AND Zumba® Wear will be sent to the recipient once the full order is processed, within 1-2 business days.
I have not received the gift card I ordered, what do I do?
Please contact us immediately and one of our Customer Care representatives will be more than happy to assist you.
Where can I find additional information about Zumba's gift card offerings?
Please visit our Gift Cards Terms and Conditions or contact us and one of our Customer Care representatives will be more than happy to assist you.
How can I find information concerning the availability of past, current, and future styles?
We recommend checking zumbawear.com every two weeks to see updates on product availability.
How do I know what size to buy?
Because every product is different, please refer to the size chart located in the product description after you've clicked on the product.
Can I get a refund for Zumba Wear or STRONG ID merchandise that was not purchased on zumbawear.com?
Purchases not made directly on www.zumbawear.com are not eligible for a refund. This includes third party purchases, which are not limited to but include purchases made at the Zumba® Instructor Convention, any trade shows, purchases from a Zumba Education Specialist (ZES™) or other distributors, retailers, or resellers.