Here you will find Frequently Asked Questions about the ZIN Play app. Click on the Table of Contents above to preview all the questions and get redirected to the answer you are looking for!

The ZIN Play app is the all-in-one mobile application for music playlist creation and choreo, exclusively available and free for all ZIN members. With the app, you can:

The ZIN Play app is exclusively available to ZIN Members.

You can download the ZIN Play app from the Google Play store (Android) and App Store (iOS).

No, your monthly fees will not change. The ZIN Play app is free to all ZIN Members.

The ZIN Play app is available on both iOS and Android phones. We do not currently have full support for tablets or wearable devices (ex: iWatch / Fitbit etc).

No. Old ZIN™ Volumes and Mega Mixes that were delivered to you in physical DVD and CD format will not be available on the ZIN Play app. We can only provide one song license per ZIN Member. You will have access to the ZIN Volumes and Mega Mixes currently available to you on ZIN™ Now, as well as future digital releases.

Please note that you can import your physical ZIN Volumes and Mega Mixes into your iTunes or music device, and from there import it onto the ZIN Play app.

If you are a physical subscriber to ZIN Volumes and Mega Mixes, you will not be able to access this content as a direct integration of ZIN Now and the app. However, you can upload your songs into your iTunes and access them via the iTunes integration.

To receive immediate access to ZIN Volumes and Mega Mixes on the app you will need to make the switch to digital volumes on ZIN Now.

No, the ZIN™ DJ app does not integrate with the ZIN Play App.

All of your ZIN Play app content will be available to stream - anytime, anywhere! You don't have to download content, leaving storage space available on your device.

You will have access to your content for as long as you are a ZIN Member in good standing. Music and content integrated from ZIN™ Now will follow the same guidelines as on ZIN™ Now, which means content will be available for at least 7 years from when the file was added to the ZIN™ Now platform. Music and content integrated from iTunes or other music devices will be available indefinitely, as long as you are a member in good standing.

If you put your account on hold, we will hold on to the content for you. When your account reactivates, you will have all the content that you previously had as a ZIN™ Member in good standing. You will not have access to the ZIN Volumes and Mega Mixes that were released while your account was on hold.

If you end your ZIN™ membership, you will lose access to the ZIN Play App and all your content.

Your preferences will be located within the settings directly on the ZIN Play app.

While viewing a music or video playlist, you can select the three vertical dots in the top-corner, or situated next to a specific song or video, for options to customize your playlists.

On the home tab, you can select the gear symbol in the top-corner to view "My Settings" and find quick tips on how to use the ZIN Play app.

Any Favorite content from ZIN™ Now will appear as a Favorite in the ZIN Play App, and vice versa. Any songs that you select as a Favorite on the ZIN Play App that do not originally come from ZIN Now (i.e.- content from iTunes or your other music devices) will not sync or appear within ZIN™ Now.

When you’re on the ZIN Play app, you can go to the MUSIC tab and click on ALL MUSIC. Once you’re there, you can view ZIN Music, Apple Music, and Device Music. (Make sure your music is downloaded to your phone and is not actually stored on the Cloud/internet.)

iPhone - Make sure your music is downloaded to your phone. Go to the MUSIC app on your phone, click on the Library tab, and click on Songs, and find the song you are looking for. Make sure the song does NOT have a cloud icon next to the song title. If it does, that means your song is stored on the Cloud and not on your phone. Click on the cloud to download it onto your phone. Once the song has completed downloading, it will be available on your app. If you still cannot see the song, please shut down the app and re-open it. Also, please see the FAQ: “Does my iTunes song have restrictions" as a possible issue with your song.

Android - You can also access any music that is saved locally on your phone. (Note: Google Play songs are not actually saved locally on your phone. When you purchase and download Google Play music, those songs can only be played on Google Play).

Go to your iTunes library on your desktop. Click on the 3 dots next to the song you cannot access. The 3 dots will open your song settings. Click on the “File” tab. See what it says next to “Kind.” If it says “Protected,” this song cannot be played on the ZIN Play app because there are special restrictions around this song. It can only be played on iTunes. This is normal for older downloads. If it does not say protected and you still cannot see the song on your app, please also see the FAQ: “How can I access the local music on my phone in the ZIN Play app?”

If you still cannot find a solution, please email us at zinplay@zumba.com

The ZIN Play app uses a system that will show you a video file based on the strength of your internet connection. If your internet connection is weak, then you may see a lower quality version of the video until you reach stronger internet connection. This allows you to play the video without being interrupted by pause or loading at all times.

Simple. Go to the playlist that you want to change around, and click on the 3 dots on the top right of the screen (playlist settings). Then click “Rearrange songs.” Then hold the 3 lines next to the song you want to move and drag it and drop it. Once you are done rearranging, click DONE on the top right.

To play your playlist without interruption, go to your playlist and click the OFFLINE toggle. Make sure it is on. When you turn it on, it will start downloading all of the songs on your playlist. Wait until all songs are downloaded and you will see a pop up on the screen that says “READY FOR CLASS.” You will also see that there is a small download arrow next to the BMP on every song. That ensures that your song is downloaded. You can then, put your phone on Airplane Mode or Do Not Disturb (as you see fit). Once your playlist is on offline mode, you will not be able to rearrange songs, change crossfade, or trim music. You must do those actions while your playlist is not offline. You can always make those changes and put your playlist back in offline mode. You can add music to a playlist that is offline if you have internet connection. Make sure to ensure that the new song downloaded and you got the “READY FOR CLASS” pop up after you added it to the playlist.

Open the ZIN Play app, and click on the top left of the homepage (settings icon). You can see the version of the app listed there.

If the song is NOT a ZIN song, you may have downloaded that song and used it on a different device. In order to use it on your current device, you need to make sure it is downloaded onto that device.

If you have a ZIN song that is greyed out on your ZIN Play app, please let us know by emailing us at zinplay@zumba.com

Playlists imported from iTunes may have greyed out songs for the following reasons:

Playlists that contain other forms of media cannot be imported. Other forms of media include: videos, podcasts and other non-music media. Go back into your playlist, and remove the other forms of media. Once this is done, you will see your playlist available for import.

Yes. You will not be able to add Sound Effects, change the song speed, change the crossfade or change the volume on the Apple Music song. You will not be able to see the BPM of any Apple Music song. These are limitations of Apple. All other edits can be made.

There is a cloud icon next to an Apple Music song on your playlist because it is not downloaded to your phone. The song is still only available on your iCloud. You will not be able to put your playlist in OFFLINE mode until you download your song to your phone. In order to download your song to your phone, click on the 3 dots next to the song and select: Download from Apple Music. This will take you to Apple Music where you can download the song. Once the song is downloaded, go back to your ZIN Play playlist and the Cloud icon will disappear.

You can create a video playlist by either clicking on the plus sign icon from the home screen or by going to the “My Video Playlists” link within the video section.

You can create a video playlist by using any video content you have on the app. No videos within the app are excluded.

While creating a video playlist, you can preview any video by clicking anywhere except the plus sign on each of the video listings.

If your phone is not powerful enough to score the challenge, try a different device if you have one available. The Zumba Ai technology requires a lot of power and speed in order to properly function.

Put the phone on the floor against the wall at a tilt. This position will allow the phone to easily capture your entire body.

Make sure your entire body is in view of your camera. Both feet, legs, arms, head and torso need to be in view in order to successfully calibrate.

Unplug the power cord or adapter for three seconds, and then plug it back in.

Restart the ZIN Play application and clear app data.

To restart your device from the menu:

1. Go to Settings.

2. Select My Fire TV, and then Restart.

1. Make sure the device is turned on.
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2. Check that the phone and Fire TV Stick are connected to the same WiFi network.
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3. Check if you have granted permissions to the Local Network (iOS only):
Go to Settings → Privacy → Local Network → Turn on the toggle for ZIN Play.

“There is a problem with casting media".
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Unplug the power cord or adapter for three seconds, and then plug it back in.

Restart the ZIN Play application and clear app data.

To restart your device from the menu:

1. Go to Settings.

2. Select My Fire TV, and then Restart.