Here you will find Frequently Asked Questions about our Shop. Click on the Table of Contents above to preview all the questions and get redirected to the answer you are looking for!
Where can I purchase Zumba Wear or STRONG ID merchandise?
Please visit www.zumbawear.com
For Zumba Wear merchandise, click here.
For STRONG ID merchandise, click here.
I want to place an order. What payment methods does Zumba Accept?
Zumba accepts the following major credit cards: Visa, MasterCard, Discover, American Express, Diner’s Club, Apple Pay, Google Pay, Facebook Pay, and Shop Pay. Since all orders are placed online, we cannot accept money orders or checks.
When will my order be delivered?
After you submit your order, you will receive an email reviewing the items in your order. Please note that once submitted, orders cannot be modified or canceled for any reason. Within a few days you will receive a confirmation email with your shipment tracking number(s) (tracking information may take up to 24 hours to activate).
For more information, please refer to our Shipping Policy.
If I live outside of the U.S., when will my order be delivered?
We love that you love Zumba® Wear. If our online store doesn’t ship directly to your country, we can find you an authorized Zumba Wear distributor in your area or if you have a US address, you can shop in our US store and explore a US-based package forwarding solution.
Can I return my order?
You may return regularly priced merchandise purchased on zumbawear.com for any reason within 30 days of the delivery date for a full refund of the purchase price. You must use the free return shipping label provided in the U.S.*
Click here to read our complete Return Policy and to return your merchandise.
*Certain rules and restrictions apply. No exchanges permitted.
Can I exchange an item?
Unfortunately, at this time we can’t process exchanges, but feel free to return the item in question and place a new order.
Can I add more products to an order that has already been submitted?
No. Zumba is a web-based company; therefore, in order to maintain an accurate inventory, we cannot manually add, replace, or remove any item once an order has been submitted for any reason. You will need to place an additional order if you wish to purchase additional items.
If I make a mistake or change my mind, can I cancel my order?
In case of a mistake (or you change your mind), we have a refund policy with free return shipping. Once you receive your order, you can return it at no cost to you (U.S. orders only). To do so, read our complete Return Policy and follow the return process.
What Does “Final Order” Mean?
You cannot change your order once it is placed on the shopping cart. Zumba Fitness is a web-based company; therefore, in order to maintain an accurate inventory, we cannot manually add, replace, or remove any item once an order has been submitted for any reason. You will need to place an additional order if you wish to purchase additional items.
How can I find information concerning the availability of past, current, and future styles?
We recommend checking zumbawear.com every two weeks to see updates on product availability.
How do I know what size to buy?
Because every product is different, please refer to the size chart located in the product description after you've clicked on the product.
What is the member discount for merchandise?
ZIN and SYNC members receive a discount in the shop so long as they are in good standing and logged into their ZIN/SYNC account while shopping.
To receive your member discount, please follow these steps:
1) Visit www.zumba.com or www.strong.zumba.com
2) At the top of the homepage, sign in by entering your username and password.
3) Once you are logged in, click on the "Shop Clothing" link, where you'll find merchandise at great discounts!
NOTE: The ZIN or SYNC discount will already be reflected in the prices. The discount varies from product to product.
Can I get a refund for Zumba Wear or STRONG ID merchandise that was not purchased on zumbawear.com?
Purchases not made directly on www.zumbawear.com are not eligible for a refund. This includes third party purchases, which are not limited to but include purchases made at the Zumba® Instructor Convention, any trade shows, purchases from a Zumba Education Specialist (ZES™) or other distributors, retailers, or resellers.
Gift Cards
Where can I use my gift card?
Gift cards can be used on the Shop at Zumbawear.com. For more details, see our Gift Cards Terms and Conditions.
Do I need to do anything before using my card?
No, your gift card will be activated upon receipt.
Are there any fees associated with the card?
No.
Does my card have an expiration date?
No.
Can funds be added to my card?
No.
How can I check the balance on my card?
Please contact us and one of our Customer Care representatives will be more than happy to assist you.
Can I use a gift card that was purchased in the US in the Canadian shop?
Yes.
Is there a limit on how many cards can be ordered?
No, you can order as many cards as you like.
How will my gift card be delivered?
Orders placed for gift cards (only) may take approximately 2 hours to be processed and sent to the recipient. Orders placed for gift cards AND Zumba® Wear will be sent to the recipient once the full order is processed, within 1-2 business days.
I have not received the gift card I ordered, what do I do?
Please contact us immediately and one of our Customer Care representatives will be more than happy to assist you.
Where can I find additional information about Zumba's gift card offerings?
Please visit our Gift Cards Terms and Conditions or contact us and one of our Customer Care representatives will be more than happy to assist you.