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COVID 19: Resources to help leasing teams
COVID 19: Resources to help leasing teams

We've consolidated a few key features that can be used to help leasing teams to help ease communications.

Lauren Neal avatar
Written by Lauren Neal
Updated over a week ago

We know you’re keeping your teams and residents safe while also working remote and/or implementing new protocols for every day operations. We are doing everything we can to help.   

Our platform is flexible and built so you can quickly and virtually communicate with prospects and residents. We’ve compiled Knock resources and support articles to help you during the COVID-19 outbreak. 

We’re updating it regularly, so please contact us with questions, and let us know what you need. 

We are being inundated with messaging, how can we better respond? 

For prospects: 

For residents:

We’re trying to tour only when we have to. How can Knock help us with this?

To help site teams limit exposure, limit tour-goers to highly-qualified prospects: 

  • Refresh your unit and community photos so prospects can see what is available. 

  • Follow-up with tour requests with unit/property links so they can view as much of the property as possible without having to take a tour. 

  • Video links can be added to email communications to push prospective renters to view units through video format instead of in person. 

Daily training starting March 18, 2020

For two weeks, we are hosting a 30-minute, live training session - COVID-19: How Knock can help. We’ll have lots of time for Q&A, and we’ll review how to: 

  • Quickly communicate important information with residents and prospects  

  • Effectively engage prospects and quickly respond to residents from anywhere

  • Use videos and images for virtual property tours

  • Manage your quick replies and busy time to reflect new leasing office schedules 

  • Meet updated process and compliance requirements 

  • Stay flexible and adjust messages as soon as you need to

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