Disabling Appointments and Customized Messaging
Lauren Neal avatar
Written by Lauren Neal
Updated over a week ago

Due to unforeseen circumstances, a community might find themselves needing to pause or turn off self scheduling.  This could be for many different reasons like starting a large scale renovation that you can't tour through!  If you find yourself in this situation, follow these easy steps to continue to maximize Knock and clearly communicate to your residents. 

To turn off self scheduling to the public, just go to the Admin dashboard and Hours.  From there, unselect all the days you want to turn off. 

If you turn off self scheduling, you will want to remove the "Schedule a tour" button from your chat bot on the website and the auto responses on your emails.  To do this, just visit Scheduling on the Admin dashboard and select Hide Scheduling call to action.  This will remove both chat bot and email CTAs to schedule a tour. 

If you would like to keep the Schedule a Tour button active, you will want to update the message delivered to your prospects when they try to schedule a tour.  The default is "Sorry, online scheduling is not available at this time.  To schedule an appointment, please contact us at (xxx) xxx-xxxx."  The number will be your property website tracking number.  You can adjust this to better explain the situation under Doorway in Admin in the Custom Appointment Message text box. 

If you just need to adjust your current settings in place for self scheduling, please click here to read further!

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