Introduction
If you’re reading this, chances are you're looking for a simple and effective way to cancel your EOS Fitness membership. Whether you’ve moved to a new city, changed your workout routine, or just want to cut expenses, cancelling a gym membership should be straightforward—but that’s not always the case. Like many gyms, EOS Fitness has specific rules, and without knowing the right steps, you could end up paying for months you don’t use.
In this guide, we’ll walk you through the step-by-step process to cancel your EOS Fitness membership, including the best method—calling their official number at +1-833-693-5241. We’ll also explain what information you need, how to avoid common mistakes, and what happens after cancellation. Let’s make sure you’re not stuck paying for a service you no longer use.
Understanding EOS Fitness Membership Options
Before you jump into the cancellation process, it’s important to understand the membership you signed up for. EOS Fitness offers multiple membership tiers, each with its own benefits and contract terms.
1. Basic Membership
Access to your “home club” only
Includes gym equipment and locker room access
Lower monthly cost
2. Blue Membership
Access to most EOS locations
Group fitness classes
Popular for those who travel or want more flexibility
3. Black Membership
All-location access
Premium amenities like guest privileges, tanning, hydromassage
Higher monthly fee
Most memberships are billed monthly, but some may be annual depending on promotions. Importantly, many memberships include auto-renewal, which means they continue indefinitely unless you cancel formally.
Why People Cancel EOS Fitness Membership
There’s no one-size-fits-all reason for cancelling a gym membership, but here are the most common ones:
1. Financial Reasons
Maybe you signed up during a New Year’s resolution phase, but now the monthly charge feels like a financial burden. With inflation and increasing cost of living, many people are trimming non-essential expenses—and unused gym memberships top that list.
2. Relocation or Lifestyle Changes
If you’re moving to a new city, switching jobs, or simply working out less often, an EOS membership may no longer make sense. EOS doesn’t have locations in every city, and if there’s no club near you, paying monthly doesn’t make sense.
3. Dissatisfaction With Service
Not every gym lives up to expectations. Some members cancel because:
Equipment is always broken
Locker rooms are dirty
Classes are overcrowded
Customer service is poor
If you’re not satisfied, you shouldn’t be stuck with a monthly fee.
How To Cancel EOS Fitness Membership: 3 Methods
EOS Fitness doesn’t make it overly simple to cancel, but if you follow one of these three official methods, you can cancel successfully and stop future charges.
Method 1: Cancel By Calling +1-833-693-5241 (Fastest Way)
Calling EOS customer service is the most direct and effective method to cancel your membership.
Steps to Cancel by Phone:
Call +1-833-693-5241 during business hours (usually 8 AM–6 PM PST).
Provide the necessary verification info:
Full name
Date of birth
Member ID (from your card or account)
Last four digits of the payment method on file
Clearly request cancellation of your membership.
Ask for:
Confirmation email or letter
Final billing date
Whether you’ll be charged again
Make a note of:
The rep’s name
Date and time of your call
Any cancellation reference number
Pro Tip: Always request a written confirmation for your records.
Method 2: Cancel In-Person at Your EOS Fitness Club
This method works best if you live near your home club and prefer face-to-face interactions.
Steps:
Visit the club during staffed hours.
Ask to speak to a manager or member services rep.
Bring:
Your photo ID
Membership card (if you have it)
Request cancellation and ask for:
A cancellation confirmation form or receipt
Information about final charges or remaining access
Some clubs may require you to fill out a cancellation form. Always ask for documentation to protect yourself in case of future billing.
Method 3: Cancel Via Certified Mail or EOS Online Form
For those who want a paper trail, sending a certified letter is a great option.
Steps:
Write a cancellation letter including:
Your full name
Membership ID or account number
Phone number
Reason for cancellation
Signature and date
Mail it via certified mail to:
EOS Fitness – Member Services
1 EOS Way, Phoenix, AZ 85016
(Verify address for your specific location)Keep the mailing receipt and return confirmation.
Some EOS locations offer online cancellation request forms—check their website or call to confirm availability.
Information You Need Before Cancelling
To cancel successfully, you’ll need:
Your Member ID (from your card or billing statement)
The email address used to sign up
Your phone number
The last four digits of your payment method
A reason for cancellation (not always required, but sometimes asked)
Having this ready makes the process smoother and prevents delays.
What Happens After You Cancel
Once you cancel your EOS Fitness membership, here’s what to expect:
Access remains active until the end of the billing cycle
Final payment may still occur if you’re within the 30-day notice window
You should receive a confirmation email or letter
No further charges should be applied after the cancellation date
If you’re still charged after cancellation, contact EOS immediately with proof of cancellation.
Can You Pause Instead of Cancel?
Yes, EOS offers a membership freeze option in many cases. This is ideal if:
You’re traveling for a few months
Recovering from an injury
Dealing with temporary financial hardship
Freezing your membership:
Usually costs less than your full rate
Keeps your account active for later reactivation
Avoids paying cancellation and reactivation fees
Contact your club directly to inquire about freezing and any related fees.
How to Avoid Common Cancellation Mistakes
Don’t wait until the last minute: Give at least 30 days' notice to avoid next month’s charge.
Always get written confirmation: Whether you cancel by phone or in person.
Monitor your bank statements: Even after cancellation, to make sure charges stop.
Don’t rely on verbal promises: Always request documentation.
Avoid chargebacks unless it’s a last resort. EOS may ban members who dispute payments instead of cancelling formally.
Can You Get a Refund From EOS Fitness?
EOS Fitness does not usually offer refunds unless:
You were charged in error
You cancelled but were still billed
The gym was closed or unavailable during your billing period
To request a refund:
Call customer service at +1-833-693-5241
Provide proof of the error (bank statement, confirmation email)
Request a written response regarding your refund
Be polite but firm, and follow up if you don’t hear back.
Customer Experiences With Cancellation
Many EOS customers report a mixed experience when it comes to cancellation. Some praise the in-person cancellation process as smooth and respectful. Others complain about:
Being charged after cancellation
Long wait times on the phone
Confusion over contract terms
Lack of response to certified letters
This reinforces the need to document every step of your cancellation journey and keep copies of everything.
Alternatives to EOS Fitness
If you’re cancelling but still want to stay active, consider:
Planet Fitness – Low-cost gym with nationwide locations
YMCA – Offers financial assistance and family memberships
Home Workouts – Use YouTube, apps like FitOn, or online training plans
Outdoor Fitness – Parks, running trails, and calisthenics are free
You don’t need a gym to stay fit—just motivation and consistency.
FAQs
Q1: What is the easiest way to cancel my EOS Fitness membership?
A: The easiest and fastest way is to call +1-833-693-5241 and speak directly with a representative.
Q2: Will I still be billed after I cancel?
A: You may be billed once more if you’re within the 30-day cancellation window. Always confirm your final charge.
Q3: Can I cancel online?
A: Some locations offer online forms, but most require a phone call, in-person visit, or certified mail.
Q4: Is there a cancellation fee?
A: It depends on your contract. Month-to-month plans usually don’t have one, but annual contracts might have early termination fees.
Q5: Can I freeze my membership instead of cancelling?
A: Yes, EOS allows freezing for a reduced monthly fee. Contact your local club for details.