Simple Ways to Cancel XSport Fitness Membership +1-833-693-5241
XSport Fitness is a popular gym chain known for its 24/7 access, wide range of equipment, spa services, group fitness classes, and personal training options. With affordable rates and locations in several major cities, it attracts thousands of members each year. But as with many gym memberships, circumstances change—life gets busy, priorities shift, or finances become tight.
If you're no longer using your XSport membership or just want to take a break, this guide will show you exactly how to cancel your XSport Fitness membership the right way. The most effective method is by calling +1-833-693-5241, but we’ll also go over alternative options, key cancellation requirements, and tips to avoid unwanted charges.
Why People Cancel XSport Fitness Memberships
There’s no one-size-fits-all answer when it comes to cancelling a gym membership. However, here are the most common reasons people choose to leave XSport:
1. Financial Concerns
Monthly gym fees, annual maintenance charges, and additional service add-ons can add up. During economic uncertainty, this is one of the first areas where people cut costs.
2. Lack of Usage
A common scenario: you join with the best intentions, but over time you stop going. Life happens, and if you're not taking advantage of what you're paying for, cancelling makes sense.
3. Relocation
If you’ve moved to a new city or state without a nearby XSport location, there’s little point in continuing your membership.
4. Better Alternatives
Maybe you’ve found a gym closer to home, switched to a boutique fitness studio, or simply prefer home workouts. In this case, your XSport membership may no longer be relevant.
5. Service Complaints
Poor customer service, over-crowded facilities, or unsatisfactory cleanliness are common reasons people opt to cancel.
Understanding Your XSport Membership Agreement
Before diving into cancellation, it’s critical to understand the terms of your membership agreement. XSport offers various plans, which can include:
Month-to-month memberships
12-month or longer contracts
Annual maintenance fees
Auto-renewal terms
Most memberships auto-renew, meaning you’ll continue being billed until you take action to cancel. If you're under a contractual obligation, cancelling early may result in fees unless you qualify for an exception (like relocation or medical issues).
What You Need Before Cancelling
To cancel smoothly, gather the following information:
Full name on the account
Member ID number (usually found on your membership card or billing statements)
Email address and phone number associated with the account
Billing information (last four digits of the card on file)
Reason for cancellation (optional, but may be requested)
Supporting documentation if you’re cancelling due to a medical condition or relocation
Simple Ways to Cancel XSport Fitness Membership
Now let’s walk through the most reliable and efficient ways to cancel your XSport membership.
Method 1: Call +1-833-693-5241 (Most Effective Method)
The fastest and most direct way to cancel your XSport membership is to call the official support number at +1-833-693-5241. This line connects you with trained customer service representatives who can handle cancellations and provide immediate support.
Steps to Cancel by Phone:
Dial +1-833-693-5241 during regular business hours.
When connected, be ready to verify your identity by providing:
Your full name
Member ID or account number
Phone number or email on file
Clearly state that you want to cancel your XSport Fitness membership.
Ask:
If there’s any outstanding balance or cancellation fee
When the cancellation will take effect
If you will receive written confirmation
Request a confirmation email or cancellation reference number.
Pro Tip: Take note of the representative's name, the time and date of your call, and any case numbers provided for your records.
Method 2: Cancel In-Person at an XSport Fitness Location
If you prefer face-to-face interactions, you can also cancel your membership by visiting your local XSport Fitness gym.
Steps to Cancel In-Person:
Visit your home club (the location where you originally signed up).
Ask to speak with a manager or membership services staff.
Fill out a membership cancellation form—this is usually required for formal processing.
Request:
A copy of the completed form
A confirmation email or receipt
Keep this documentation until you confirm your membership has been officially terminated and no further charges are made.
Some members report that staff may try to convince you to stay by offering discounts or upgrades—be polite but firm if you’ve made your decision.
Method 3: Cancel by Mail
XSport allows members to cancel in writing, although this is the slowest method and not recommended if your billing date is close.
Steps to Cancel by Mail:
Write a cancellation letter including:
Full name
Member ID
Email and phone number
Reason for cancellation
Signature and date
Mail it to:
XSport Fitness Corporate Office
6133 North River Road, Suite 300
Rosemont, IL 60018Send it via certified mail with return receipt so you have proof of delivery.
Follow up with a phone call or email to confirm that your request has been received and processed.
Method 4: Cancel via Email or Online Request (Limited Availability)
Currently, XSport does not offer a standardized online cancellation portal for all members. However, you can email their support team to request cancellation instructions specific to your account.
Steps:
Include:
Your full name
Membership number
Contact info
Reason for cancellation
Ask for a cancellation confirmation and estimated processing time.
Follow up if you don’t receive a response within 2–3 business days.
What Happens After You Cancel?
Once your cancellation is processed:
Your membership will remain active until the end of your current billing cycle.
You won’t be charged again, provided you cancel before your next billing date.
Your access to the facility and amenities will end when the cycle concludes.
Any outstanding dues or fees will need to be settled before cancellation is approved.
If you're on a contract, ensure that you're not charged an early termination fee unless you qualify for a waiver.
Refund Policy
XSport does not offer prorated refunds for unused time. If you cancel mid-month, your access continues until the end of the billing cycle, but you will not be reimbursed for the unused portion.
However, if you’re mistakenly charged after canceling:
Contact +1-833-693-5241 immediately.
Provide documentation (cancellation form, confirmation email).
Request a refund for the error.
Being proactive and organized helps in resolving billing disputes quickly.
Can You Pause Your Membership Instead of Canceling?
Yes, in many cases, XSport offers a membership freeze option for members dealing with temporary interruptions due to:
Medical issues
Travel
Financial hardship
Freezing your membership:
Usually costs a small monthly fee (e.g., $5–$10)
Preserves your account and rate
Doesn’t require reactivation fees
Call or visit your club to ask if you’re eligible.
Tips to Avoid Future Issues
Cancel early. Give yourself at least 5–7 business days before your billing date to avoid another charge.
Request written proof. Don’t settle for verbal confirmations.
Keep a record. Hold onto any cancellation documentation for at least 30–60 days.
Monitor your bank statement for recurring charges after cancellation.
Frequently Asked Questions (FAQs)
Q1: Can I cancel my XSport membership at any time?
Yes, but if you're under a contract, you may be subject to early termination fees unless you meet specific conditions.
Q2: How do I cancel if I signed up online?
Even if you joined online, you’ll still need to cancel through one of the official channels: phone, in-person, or by mail.
Q3: Will I receive a refund after cancellation?
No, refunds are generally not issued for unused time. You can continue using the gym until your billing period ends.
Q4: What if I’m still being charged after I cancel?
Contact customer service at +1-833-693-5241 and provide your cancellation confirmation. They’ll help resolve the issue.
Q5: Is there a fee to cancel my membership?
Only if you’re under contract and trying to cancel early. Month-to-month members typically don’t pay cancellation fees.
Conclusion
Cancelling your XSport Fitness membership is a straightforward process if you follow the right steps. Whether you choose to call +1-833-693-5241, cancel in-person, or send a cancellation letter, it’s important to do it before your next billing date, ask for confirmation, and keep records of all communication.
Fitness goals change, and so does life. If XSport no longer fits your needs, don’t hesitate to make the move. Just be sure you do it the smart way—on time, with proof, and without unnecessary fees.