Table of Contents
Introduction and Awarded AI Tools
Overview of the Business Development & Capture Management Playbook
Awarded AI Tools & Their Capabilities
1. Opportunity Identification & Qualification
Market Intelligence & Research
Opportunity Discovery
Initial Assessment & Go/No-Go Decision
2. Capture Planning & Strategy Development
Customer Research & Intelligence Gathering
Competitive Analysis
SWOT Analysis
Win Strategy Development
Capture Plan Creation
3. Relationship Building & Customer Engagement
Stakeholder Identification & Mapping
Customer Engagement Strategy
Business Development Activities
Teaming & Partnership Development
4. Pre-RFP Activities
Requirements Shaping
Industry Day Participation
Questions & Answers Management
Final Capture Strategy Refinement
5. RFP Analysis & Response Planning
Solicitation Analysis
Capture Team Assembly
Proposal Planning & Scheduling
Transition to Proposal Phase
6. Capture Management & Execution
Pipeline Management
Performance Metrics & KPIs
Continuous Improvement
7. Knowledge Management & Documentation
Capture Intelligence Database
Best Practices & Lessons Learned
8. Technology Integration & Automation
Awarded AI Platform Utilization
9. Training & Development Resources
Awarded AI Platform Training
Conclusion
Introduction and Awarded AI Tools
Overview of the Business Development & Capture Management Playbook
This Business Development & Capture Management Playbook serves as a comprehensive guide for professionals engaged in pursuing government contracting opportunities throughout the pre-RFP and capture phases. Unlike traditional proposal management activities that begin after RFP release, this playbook focuses specifically on the critical business development and capture activities that occur months or years before solicitation release and continue through the transition to proposal development.
The playbook is designed to support capture teams, business development professionals, and program managers working within government contracting organizations who need to systematically identify, qualify, pursue, and win federal contract opportunities. It provides structured methodologies, proven best practices, and leverages advanced artificial intelligence tools to enhance capture effectiveness and competitive positioning.
Key Objectives of this Playbook:
Objective | Description |
Systematic Approach | Establish repeatable, disciplined processes for opportunity identification through capture execution |
Intelligence-Driven Strategy | Leverage comprehensive market research and competitive intelligence to inform capture decisions |
Customer-Centric Focus | Develop deep customer understanding to align solutions with agency mission priorities |
Competitive Advantage | Create sustainable differentiation through strategic positioning and relationship development |
Risk Mitigation | Identify and address capture risks early in the opportunity lifecycle |
Resource Optimization | Allocate capture resources effectively across the opportunity portfolio |
Scope and Application:
This playbook addresses the entire capture lifecycle from initial opportunity discovery through the transition to proposal development. It encompasses activities typically occurring 6-24 months before RFP release, including market intelligence gathering, customer engagement, competitive analysis, teaming strategy development, and capture planning. The playbook is particularly valuable for:
Large, complex procurement opportunities requiring extended capture campaigns
Multi-year capture efforts with lengthy customer engagement cycles
Highly competitive markets where early positioning is critical
New market entry initiatives requiring relationship building and capability development
Incumbent positions requiring defense strategies and customer retention
Integration with Awarded AI Platform:
This playbook is specifically designed to integrate seamlessly with the Awarded AI platform, leveraging its comprehensive suite of tools to enhance capture effectiveness. The platform provides secure, AI-powered capabilities that accelerate research, analysis, and strategy development while maintaining the highest standards of data privacy and security required for government contracting.
The methodologies outlined in this playbook assume access to Awarded AI's integrated workflow, enabling capture teams to move efficiently from opportunity identification through strategic analysis to execution planning. Each section provides specific guidance on how to leverage the platform's capabilities to achieve superior capture outcomes.
Expected Outcomes:
Organizations implementing this playbook can expect to achieve:
Increased Win Rates through better opportunity qualification and strategic positioning
Enhanced Competitive Intelligence leading to more effective differentiation strategies
Improved Customer Relationships resulting in better access to requirements development
Reduced Capture Costs through efficient resource allocation and AI-powered automation
Accelerated Capture Cycles via streamlined processes and intelligent analysis
Better Team Coordination through centralized information management and clear role definition
Awarded AI Tools & Their Capabilities
The Awarded AI platform provides a comprehensive ecosystem of integrated tools specifically designed to support government contracting professionals throughout the business development and capture lifecycle. These tools leverage advanced artificial intelligence to enhance efficiency, provide deeper insights, and improve competitive positioning while maintaining the security and compliance requirements essential for government contracting work.
Core AI-Powered Tools
Tool | Primary Function | Key Capabilities | Capture Applications |
AI Chat | Conversational AI for analysis and research |
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Bid Search | Federal opportunity identification and tracking |
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Pipeline | Comprehensive opportunity management |
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CRM | Customer and partner relationship management |
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Web Search & Deep Research | Real-time market research |
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Advanced Platform Features
Knowledge Base Integration
Company Profiles: Maintain comprehensive organizational capabilities, past performance, and messaging libraries
Opportunity Intelligence: Store and access capture-specific research, strategies, and competitive analysis
Shared Resources: Enable team access to standardized templates, processes, and best practices
Configurable Access: Control information visibility and context for specific capture activities
Workflow Automation
Process Automation: Streamline repetitive capture tasks including outline generation and strategy development
Template Creation: Develop standardized capture deliverables and documentation formats
Progress Tracking: Monitor capture milestone completion and team performance metrics
Communication Management: Coordinate team activities and stakeholder communications
Premium Enhancements (*additional cost)
Enhancement | Capability | Capture Impact |
SLED Data Integration | Access to state, local, and higher education opportunities across 50+ states | Expanded market coverage and opportunity identification beyond federal sources |
GSA eBuy Integration | Direct access to GSA task order opportunities and analytics | Enhanced visibility into GSA marketplace and competitive positioning |
PMO Services | Professional project management office expertise and AI-driven automation | Streamlined capture workflows, strategic insights, and enhanced team performance |
Prompts, Assistants, Workflows by Use Case & User Role
To effectively operationalize the strategies outlined in this playbook, this section provides a detailed mapping of specific Awarded AI featured prompts, global assistants, and automated Workflows to the distinct use cases and user roles inherent in the business development and capture lifecycle. By organizing these powerful resources contextually, we provide a practical, actionable guide that enables every team member—from the Capture Manager to the Competitive Intelligence Analyst—to rapidly deploy the right tool for the task at hand, thereby ensuring consistency, accelerating strategic execution, and embedding best practices directly into their daily activities.
FEATURED PROMPTS FOR BD & CAPTURE:
Core Competitive Intelligence & Analysis
Prompt | BD/Capture Relevance | Primary Use Case |
ANALYSIS: Competitive Intelligence Report | Critical | Comprehensive competitor research for capture planning |
ANALYSIS: Competitor Profile Analysis | Critical | Understanding competitor capabilities and positioning |
Competitor Analysis: Executive Leadership | High | Assessing competitor decision-making and strategy |
Competitor Analysis: Sales Team | High | Understanding competitor BD/capture capabilities |
Competitor Analysis: Partners | High | Identifying competitor teaming strategies |
Competitor Analysis: Financials | High | Evaluating competitor financial stability and capacity |
Competitor Analysis: Expansion Analysis | High | Understanding competitive threats and market positioning |
Strategic Capture Planning
Prompt | BD/Capture Relevance | Primary Use Case |
CAPTURE & STRATEGY: Win Plan Generator | Critical | Core capture strategy development |
CAPTURE & STRATEGY: Critical Success Factors Analysis | Critical | Strategic positioning analysis |
Win Themes (multiple versions) | Critical | Developing competitive differentiation |
CAPTURE & STRATEGY: Government Contracting Growth Plan | High | Long-term BD strategy development |
CAPTURE & STRATEGY: Explore New Agencies & Customers | High | Market expansion and opportunity identification |
Customer Intelligence & Research
Prompt | BD/Capture Relevance | Primary Use Case |
ANALYSIS: Analysis of Competitor or Agency Mission | Critical | Customer research and understanding |
Industry Analysis: Trend Identification | High | Market intelligence for capture positioning |
Risk & Opportunity Assessment
Prompt | BD/Capture Relevance | Primary Use Case |
Risk Table | High | Capture risk assessment and mitigation |
Risks Table | High | Opportunity-specific risk analysis |
Pre-RFP Planning
Prompt | BD/Capture Relevance | Primary Use Case |
Proposal Development Schedule | High | Capture timeline and resource planning |
CAPTURE & STRATEGY: Oral Presentation Prep | High | Customer engagement preparation |
GLOBAL ASSISTANTS FOR BD & CAPTURE:
**Tip: To activate an assistant, select it, type “start” in the AI Chat box, and press enter. Then follow the instructions!
Assistant Name | Relevance to BD/Capture |
BD/Capture - ID & Qual - Go/No-Go Decision Maker | Critical. This directly automates a fundamental step in the opportunity qualification process. |
BD/Capture - ID & Qual - Opportunity Fit | Critical. This is essential for the initial assessment of an opportunity against company capabilities and strategic goals. |
Proposal Strategy Optimization Assistant | Critical. Generating win themes and unique value propositions is the primary output of the capture process. |
Win Theme and Value Proposition Creator | Critical. Same as above; this is a core capture management function focused on competitive differentiation. |
Proposal Writing - Pursuit/Pre-Acquisition - Win Themes Generator | Critical. The "Pursuit/Pre-Acquisition" label clearly places this in the capture phase. |
Proposal Writing - Pursuit/Pre-Acquisition - Understand Customer Requirements - Capabilities Matrix | Critical. Mapping capabilities to customer needs is a foundational capture analysis task. |
Proposal Writing - Pursuit/Pre-Acquisition - Understand Customer Requirements - Past Performance Relevancy Scorer | Critical. Assessing the relevance of past performance is key to making Go/No-Go decisions and shaping the solution. |
Proposal Writing - Pursuit/Pre-Acquisition - Understand Customer Requirements - Solicitation Shredder | Critical. This is used on Draft RFPs, RFIs, and Sources Sought notices to inform capture strategy. |
Proposal Writing - Pursuit/Pre-Acquisition - Understand Customer Requirements - Q&A Assistant | Critical. Generating strategic questions for Draft RFPs or Industry Days is a key capture activity to shape the final requirement. |
Proposal - Stakeholder Interview Question Generator | Critical. Essential for Capture Managers conducting customer research to uncover pain points and priorities. |
Stakeholder Interview | Critical. Directly supports the customer engagement and intelligence gathering efforts central to capture. |
WORKFLOWS FOR BD & CAPTURE:
Workflow Name | Relevance to BD/Capture |
Create RFP Win Strategy | Critical. This is the primary output of the entire capture process. A Capture Manager's main goal is to develop a comprehensive win strategy based on intelligence gathered from Draft RFPs, RFIs, customer meetings, and competitive analysis. This workflow directly automates that core function. |
Document Shredder | Critical. During the capture phase, this workflow is used on pre-solicitation documents like RFIs, Sources Sought notices, and Draft RFPs. Shredding these documents allows the capture team to understand preliminary requirements, identify potential compliance issues early, and begin mapping company capabilities long before the final RFP is released. |
Fast Document Shredder | Critical. This is a more focused version of the Document Shredder. Analyzing Sections L (Instructions), M (Evaluation Criteria), and C (SOW/PWS) from a Draft RFP is essential for a Capture Manager to influence the final solicitation and develop a winning solution and pricing strategy. |
Tool Selection and Application Strategy
For Opportunity Identification:
Primary: Bid Search, Web Search/Deep Research
Supporting: AI Chat for analysis, Pipeline for tracking
For Customer and Competitive Research:
Primary: Web Search/Deep Research, AI Chat, Custom Assistants
Supporting: CRM for relationship tracking, Knowledge Base & Pipeline for intelligence storage
For Strategy Development:
Primary: AI Chat, Custom Assistants (Win Themes, SWOT Analysis)
Supporting: AI Graphics for visualization (commercial clients only), Knowledge Base & Pipeline for historical data
For Team Coordination and Management:
Primary: Pipeline (Tasks), CRM
Supporting: AI Chat for meeting preparation, Knowledge Base for shared resources
1. Opportunity Identification & Qualification
Market Intelligence & Research
Key Stage Elements:
Utilize Awarded AI's Bid Search to search and analyze opportunities from SAM.GOV and other federal sources
Leverage Web Search and Deep Research tools for real-time market research and competitor intelligence
Track market trends and customer spending patterns
Monitor incumbent contract performance and upcoming recompetes
Awarded AI Tools:
Bid Search: Find relevant contract opportunities, analyze solicitation requirements, and track changes to active solicitations
Web Search & Deep Research: Research potential competitors, gather information about customer agencies, and stay current on industry trends
Pipeline: Track opportunity pipeline and manage capture activities
Key Activities:
Set up custom filters and saved searches for different opportunity types in Bid Search
Conduct regular market research, contract-specific research, and agency research using Web Search & Deep Research
Maintain competitive intelligence database
Track customer procurement patterns
Opportunity Discovery
Key Stage Elements:
Analyze opportunity details using AI Analysis in Bid Search
Evaluate alignment with company capabilities and strategic objectives
Assess market size, competition level, and win probability
Pipeline - Document initial opportunity intelligence
Awarded AI Tools:
Pipeline & AI Analysis in Bid Search: Comprehensive opportunity management system to track opportunity pipeline and manage capture activities
AI Chat: Upload and analyze RFPs, SOWs, and other contract documents for real-time insights
Initial Assessment & Go/No-Go Decision
Key Stage Elements:
Conduct preliminary capability assessment
Evaluate resource requirements and availability
Assess strategic value and alignment
Make initial Go/No-Go decision with rationale
Awarded AI Tools:
AI Chat (Web Search & Deep Research): Quick research on contracting best practices and analysis of opportunity documents
AI Analysis in Bid Search & Go/No Go Quiz in Pipeline: Determine a final go/no go decision based on how the SOW/PWS aligns with your company’s capabilities.
3. Capture Planning & Strategy Development
Customer Research & Intelligence Gathering
Key Stage Elements:
Conduct comprehensive customer research using publicly available sources
Analyze customer mission, goals, challenges, and procurement history
Identify key stakeholders and decision-makers
Research customer's strategic plans and priority initiatives
Awarded AI Tools:
Web Search & Deep Research: Research customer agencies, procurement history, and strategic priorities
AI Chat: Analyze customer documents, strategic plans, and public statements
Prompt Examples (in AI Chat with Web Search or Deep Research):
Research [Customer Agency Name]'s strategic priorities, recent procurement patterns, and key leadership. Provide insights into their mission objectives and current challenges that align with our capabilities. Analyze the competitive landscape for the upcoming [Opportunity/Contract name and number]. Research the top 5 competitors in this space, including their past performance on similar contracts, key personnel they're likely to propose, their publicized capabilities in multi-domain integration, and their potential weaknesses. Then create a comparison matrix of their strengths/weaknesses relative to our company's capabilities based on our past performance in [service lines/areas] for [Agency Name] clients.
Competitive Analysis
Key Stage Elements:
Identify key competitors and incumbent contractors
Analyze competitors' strengths, weaknesses, and past performance
Research competitors' pricing strategies and technical approaches
Develop competitive differentiation strategies
Awarded AI Tools:
Web Search/Deep Research: Research competitors' recent contract wins, capabilities, and market positioning
AI Chat: Analyze competitive intelligence and develop counterstrategies based on your strengths, differentiators, and overall capabilities
Prompt Examples (in AI Chat with Web Search or Deep Research):
Analyze the competitive landscape for [specific market/customer]. Identify key competitors, their strengths and weaknesses, recent contract wins, and potential vulnerabilities we can exploit.
SWOT Analysis
Key Stage Elements:
Perform comprehensive SWOT analysis specific to the opportunity
Identify internal strengths and weaknesses relative to requirements
Assess external opportunities and threats in the competitive environment
Develop strategies to leverage strengths and mitigate weaknesses
Awarded AI Tools:
AI Chat: Conduct SWOT analysis with opportunity-specific context
Prompt Examples (with appropriate Knowledge Categories & Sources toggled on):
Conduct a SWOT analysis for [Company Name] specific to the [Opportunity Name] opportunity, considering our capabilities, the competitive environment, customer requirements, and market conditions.
Win Strategy Development
Key Stage Elements:
Develop win themes using CVD (Capability-Value-Discriminator) formula
Identify key differentiators and competitive advantages
Create value proposition aligned with customer priorities
Define ghost strategies against key competitors
Awarded AI Tools:
AI Chat: Generate win themes and strategy development
Custom Assistants: Develop Win Themes assistant for structured theme development
Workflows: Create RFP Win Strategy
Prompt Examples (with appropriate Knowledge Categories & Sources toggled on):
Develop win themes using the CVD formula that highlight our capabilities to meet [Customer]'s specific needs, emphasize the value of our solution, and differentiate us from competitors like [Competitor Names]. Considering all of the information provided within the opportunity and our company’s capabilities, generate win themes and value propositions for our proposal. The win themes should be customer-focused, differentiating, and quantifiable. Value propositions should clearly articulate the benefits our company offers, tailored to the customer's specific needs and challenges.
Capture Plan Creation
Key Stage Elements:
Document comprehensive capture strategy
Define capture objectives and success metrics
Establish capture timeline and milestones
Assign capture team roles and responsibilities
Awarded AI Tools:
Pipeline: Document and track capture plan elements
AI Chat: Develop structured capture plan outline
4. Relationship Building & Customer Engagement
Stakeholder Identification & Mapping
Key Stage Elements:
Identify key decision-makers and influencers
Map stakeholder relationships and communication preferences
Document stakeholder priorities and concerns
Develop stakeholder engagement strategy
Awarded AI Tools:
CRM: Maintain customer relationship information and track stakeholder interactions
Pipeline: Document stakeholder and agency goals and pain points within the different opportunity fields
AI Chat (Web Search & Deep Research): Determine primary agency stakeholders and research stakeholder backgrounds and priorities
Customer Engagement Strategy
Key Stage Elements:
Develop multi-touchpoint engagement plan
Plan customer meetings, briefings, and demonstrations
Create tailored messaging for different stakeholder groups
Schedule regular customer touchpoints
Awarded AI Tools:
AI Chat: Develop custom engagement plan based on all previous documented research; create agendas, slide content, strategic approaches; align messaging with appropriate stakeholders; create calendar for outreach & touchpoints
CRM: Track customer interactions and engagement activities
Pipeline: Monitor customer engagement metrics
Business Development Activities
Key Stage Elements:
Execute customer engagement plan
Participate in industry events and conferences
Conduct capability briefings and demonstrations
Build relationships with key customer personnel
Awarded AI Tools:
CRM: Track all customer interactions and outcomes
AI Chat: Prepare for customer meetings and develop talking points
Deep Research: Develop tradeshow strategies
Teaming & Partnership Development
Key Stage Elements:
Identify potential teaming partners based on capability gaps
Evaluate partner capabilities and past performance
Negotiate teaming agreements and roles
Establish partner communication and coordination processes
Awarded AI Tools:
CRM & Pipeline: Document & manage teaming partner relationships and capabilities
AI Chat & AI Analysis (Bid Search): Analyze capability gaps and potential partner alignment
Prompt Examples:
Based on our SWOT analysis and capability gaps for [Opportunity Name], identify potential teaming partners who can strengthen our competitive position and provide complementary capabilities.
5. Pre-RFP Activities
Requirements Shaping
Key Stage Elements:
Influence requirements development through customer engagement
Provide input during market research and industry day activities
Shape evaluation criteria to favor company strengths
Monitor draft RFP development and changes
Awarded AI Tools:
AI Chat: Analyze draft requirements and develop influence strategies
Pipeline: Track requirements evolution and shaping activities
Industry Day Participation
Key Stage Elements:
Prepare for industry day presentations and Q&A sessions
Develop capability demonstrations and case studies
Network with competitors and potential partners
Gather intelligence on customer priorities and concerns
Awarded AI Tools:
AI Chat: Prepare presentation materials and talking points
CRM: Track new contacts and relationship-building opportunities
Web Search & Deep Research: Gather intelligence on customer priorities and concerns
Questions & Answers Management
Key Stage Elements:
Develop strategic questions to clarify requirements and evaluation criteria
Coordinate question submission with teaming partners
Analyze customer responses for strategic insights
Adjust capture strategy based on Q&A outcomes
Awarded AI Tools:
AI Chat: Generate strategic questions and analyze customer responses
Custom Assistants: Q&A Assistant for structured question development
Final Capture Strategy Refinement
Key Stage Elements:
Update capture strategy based on final RFP requirements
Refine win themes and competitive positioning
Finalize teaming agreements and partnership structures
Validate capture assumptions against final RFP
Awarded AI Tools:
AI Chat: Analyze final RFP changes and update strategy
Pipeline: Document final capture strategy updates
6. RFP Analysis & Response Planning
Solicitation Analysis
Key Stage Elements:
Conduct comprehensive RFP/RFQ/RFI analysis using AI-powered document review
Extract all requirements and rank by customer priority
Identify evaluation criteria and compliance requirements
Map solicitation structure to response approach
Awarded AI Tools:
AI Chat: Upload and analyze RFPs, SOWs, and other contract documents for real-time insights - reduces manual document review time by up to 80%
Custom Assistants: Solicitation Shredder Assistant to extract all requirements from SOW and rank them by customer priority
Prompt Examples:
Please provide a detailed analysis of the RFP solicitation documents including a schedule outlining key deadlines, comprehensive summary of mission and goals, and highlighting key sections such as SOW, evaluation criteria, and compliance requirements.
Capture Team Assembly
Key Stage Elements:
Assemble capture team with clear roles and responsibilities
Include members from business development, technical, and proposal management
Ensure team alignment with win strategy and capture plan
Establish communication protocols and meeting cadence
Awarded AI Tools:
Pipeline: Monitor team performance and capture activities; track team member assignments and responsibilities (Tasks)
Proposal Planning & Scheduling
Key Stage Elements:
Develop comprehensive proposal schedule with key milestones
Identify initial drafts, internal reviews, and submission deadlines
Allocate resources and assign section responsibilities
Build in buffer time for quality assurance and revisions
Awarded AI Tools:
AI Chat: Generate detailed proposal schedules with realistic timelines
Pipeline: Track proposal development progress against milestones
Transition to Proposal Phase
Key Stage Elements:
Conduct capture-to-proposal handoff meeting
Transfer capture intelligence and strategy to proposal team
Ensure continuity of win strategy and customer understanding
Begin proposal development activities
Awarded AI Tools:
Pipeline: Document transition activities and handoff requirements
AI Chat: Generate transition briefing materials
7. Capture Management & Execution
Pipeline Management
Key Stage Elements:
Maintain comprehensive opportunity pipeline tracking
Monitor capture activities and milestone completion
Track resource allocation and team performance
Update opportunity assessments based on new intelligence
Awarded AI Tools:
Pipeline & Tasks: Comprehensive opportunity management system providing single source of truth for all BD/capture activities; track resource allocation and team performance
CRM: Integrate customer relationship data with opportunity tracking
Performance Metrics & KPIs
Key Stage Elements:
Track key capture performance indicators
Monitor win rates, pipeline value, and conversion metrics
Measure customer engagement effectiveness
Assess resource utilization and ROI
Key Metrics:
Pipeline value by stage
Win rate by opportunity size/type
Customer engagement frequency and quality
Time-to-award metrics
Competitive win/loss analysis
Continuous Improvement
Key Stage Elements:
Conduct regular capture process reviews
Implement lessons learned from wins and losses
Update capture methodologies based on market feedback
Enhance team capabilities through training and development
Awarded AI Tools:
AI Chat: Analyze capture performance and identify improvement opportunities
Web Search & Deep Research: Research industry best practices and competitive intelligence
8. Knowledge Management & Documentation
Capture Intelligence Database
Key Stage Elements:
Maintain centralized capture intelligence repository
Document customer insights, competitive analysis, and market trends
Create reusable capture templates and processes
Establish knowledge sharing protocols
Awarded AI Tools:
Knowledge Base: Build company profiles, past performance information, and opportunity-specific intelligence
CRM: Centralize customer and partner relationship information
Best Practices & Lessons Learned
Key Stage Elements:
Document successful capture strategies and tactics
Catalog lessons learned from both wins and losses
Create repeatable processes for common capture activities
Share knowledge across capture teams
9. Technology Integration & Automation
Awarded AI Platform Utilization
Key Stage Elements:
Leverage AI-powered tools for efficiency and insight generation
Automate routine capture tasks where possible
Integrate multiple platform tools for seamless workflow
Utilize custom assistants for specialized capture functions
Available Tools:
Workflows: Automate process of generating outlines, win strategies, and initial RFP responses
Custom Assistants: Build specialized BD/capture assistants for specific tasks
Deep Research: Securely generate comprehensive reports with citations from multiple web sources
10. Training & Development Resources
Awarded AI Platform Training
Key Stage Elements:
Provide comprehensive training on platform capabilities
Offer specialized training sessions for capture team roles
Maintain access to customer success management for ongoing support
Regular training updates as new features are released
Available Resources:
Dedicated CSM: Unlimited trainings available to help build custom assistants, set up Knowledge Base, and optimize platform usage
Intercom Chat Window: Bottom right of your screen in Awarded AI; live chat with a member of the CSM team (or even the CEO!)
Email your dedicated CSM or our whole team: support@procurementsciences.com
Learning Resources (“Search for help”) in Intercom
Daily Webinars (12 pm EST) & eLearning Sessions (3 pm EST)
Awarded AI Academy: Thinkific Learning Management Platform; self-paced, self-guided learning modules; bite-sized lessons, 10-15 minutes each; complements onboarding and eLearning
Quarterly Business Reviews with our clients
Conclusion
This Business Development and Capture Management Playbook provides government contracting professionals with a systematic approach to identifying, qualifying, and winning complex federal opportunities through disciplined processes and advanced AI-powered tools. By implementing the methodologies outlined in this playbook and leveraging the full capabilities of the Awarded AI platform, capture teams can significantly enhance their competitive positioning, accelerate strategic decision-making, and achieve superior win rates in an increasingly competitive marketplace. The integration of proven capture practices with cutting-edge artificial intelligence creates a powerful force multiplier that enables organizations to scale their expertise, reduce capture costs, and consistently deliver winning strategies. Success in government contracting requires both strategic discipline and technological advantage—this playbook provides the framework to achieve both.