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Why Am I Not Receiving the OTP Code?

Updated over 3 months ago

If the OTP code (one-time password) does not arrive on your phone, follow these steps:

  • Make sure the phone number is entered correctly.

  • Check the network signal and your phone’s connection.

  • Ensure your device has enough storage space to receive SMS.

  • If you’re using the app, try logging in via the website instead.

  • Clear browser cache and cookies, then try again.

💡 If the code still doesn’t arrive, contact customer support — our specialists will help you restore access.

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